Service Desk Apprentice

**Service Desk - 1st Line Support Engineer Apprentice**

**(Shift patterns on a rota over 18) 07:00 am - 3:00 pm, 8:00 am - 4:00 pm, 9:00 am - 5 :00 pm, 4:00 pm - 12:00 pm)**

**Work From Home on Late Shifts and Weekends.**

**Under 18 shift Pattern 8:00 am - 4:00 pm, 9:00 am - 5:00 pm**

**Full time 37.5 Hours per Week**

**About Us**

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

**The Role**

This role is to provide first level IT support and IT administration duties to all end users seeking IT assistance. The role will include dealing with Basic IT support requests such as password resets, creating user accounts, amending file permissions and basic configuration tasks on our key operational systems, in addition may also support the Desktop Services team in provisioning Mobile devices and Laptop imaging.

**Duties & Responsibilities**

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Including, but not limited to:

- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment
- Approaching the customer with a positive attitude at all times
- Being friendly and helpful even during stressful events

**What training will the apprentice take and what qualification will the apprentice get at the end?**

The Level 3 Information Communication Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions and communication.

This programme provides the underpinning knowledge across the 3 pathways - the learner journeys are the same until month 9:
Key areas covered are:

- Support Technician - Maintenance or repair of systems faults - Support for the roll-out of installation and commission of new systems or upgrades
- Network Technician - Installation and commission of networks - Maintenance or repair of network equipment - Installation, configuration or maintenance task on either ICT related hardware or software
- Digital Communications Technician - Installation and commission of telecoms networks - Maintenance or repair of telecoms network equipment - Installation, configuration or maintenance task on either ICT related hardware or software

**Modules**:

- CompTIA A+
- CompTIA Cloud Essentials+
- BCS Level 4 Award in Business Processes
- Apprenticeship standard BCS in Information Communications Technician

We will offer you
- 22 Days Holiday (increasing to 25 after 3 years’ service)
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay*
- Death in Service Payment*
- Occupational Sick Pay
- Access to Employee Assistance Programme
- Lifeworks Reward Scheme
- Subject to terms and conditions and qualifying period

This is a full-time permanent position in Altrincham with a fantastic company that encourages staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.

City and County Healthcare Group is an equal opportunities employer.