Nicu Staffing Officer

The Neonatal Intensive Care unit is a highly specialised Neonatal Unit, consisting of 37 cots. We are a tertiary referral unit for premature babies and surgical center.

We are a dynamic unit and provide care to patients and families on The Neonatal Unit. We have a highly skilled multidisciplinary team who are dedicated to our specialty and pride themselves in excellent treatment and nursing care.

In this role you will become a member of our highly skilled administrative team. We strongly believe in supporting our staff to reach their full potential and you will be effectively supported in order to equip you with the necessary skills and attributes required.

You will be expected to work Monday to Friday, and will be involved with covering reception, book NNU clinics and Nursing rota coordination.

The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients and families on the Neonatal unit. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient, their family and their individual needs. The Neonatal Administrator will provide effective and efficient administrative support to a team and will act as a focal point of communication between patients, families, doctors, nurses and other healthcare professionals. The staff member will act as a role model to others in all aspects of their work, consistently demonstrating the highest standards of professionalism and customer service.

The post holder will be responsible for managing the following areas of the Trust’s administrative services.

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for - our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

MAIN DUTIES, RESPONSIBILITIES AND OUTCOMES

Build the nursing rota within the timeframe for approval and publication, dealing with any rota issues/sickness that occur during the month.

Co-ordination of the nursing rota(s) and forward planning of rota(s), leave entitlement/attendance.

Liaise with permanent staff, bank office staff and relevant agencies acting as the main contact point for rota-related issues and enquires, using initiative to deal with these enquiries.

Ensure the staffing level is monitored daily.

Work closely with the Neonatal Senior nursing team to amend the rota as per service needs.

Produce regular staffing reports.

Welcoming visitors to the Neonatal Unit.

Alongside the Reception team, managing the diary for the NNU clinic.

Ensure Annual Leave is completed in a timely manner.

Please see attached job description and person specification to this advert for further details.