Retail Operations Specialist

**Position**:
**POSITION: Retail Operations Specialist**
REPORTS TO: Regional Education & Artistry Manager

LOCATION: Field - North Based

**ABOUT KENDO**

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development.

Kendo is owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group. The Kendo house of brands presently includes : Ole Henriksen and Fenty Beauty, Fenty Skin & Fenty Hair by Rihanna. Through original development, collaborations and acquisitions, the Kendo stable of brands will always be creative, inspiring and innovative.

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The Retail Operations Specialist is a field-based role responsible for supporting operational excellence and retail execution across multiple Boots locations. Acting as a key liaison between Kendo and in-store teams, this role ensures consistent implementation of brand standards, visual merchandising, hygiene, maintenance, and promotional compliance. This position plays a vital part in upholding the in-store brand experience through regular store visits, audits, stock monitoring, and partnership with store leadership.

This is a hands-on role ideal for someone highly organised, operationally focused, and passionate about maintaining best-in-class brand presence across retail environments with some Ad hoc education support as needed.

**Job responsibilities**:
**POSITION RESPONSIBILITIES**

**Operational Execution & Store Standards**:

- Conduct regular store visits and audits to evaluate visual merchandising, hygiene, tester maintenance, and promotional compliance.
- Partner with Boots in-store management to ensure consistent execution of brand standards and operational excellence.
- Monitor and report on stock levels, identifying risks and ensuring replenishment is actioned.
- Track promotional activity, show materials, and offers to ensure timely execution and compliance.
- Provide photo reporting and documentation to support standards monitoring and field communication.
- Highlight and follow up on visual merchandising issues, collaborating with internal VM teams where required.

**Retail Performance & Relationship Management**:

- Build and maintain strong relationships with store management teams to drive collaboration and accountability for brand standards.
- Track sales performance and report trends, opportunities, and challenges.
- Maintain competitor awareness and provide insight on market execution and promotional activity.
- Support in managing gratis allocations and ensuring appropriate use across locations.
- Coaching and inspiring, Boots BBS team to increase their brand knowledge, skills and retail sales performance
- Supporting the Field Team with delivering inspirational in store training sessions that motivate and inspire brand love & awareness

**Multi-site Responsibility**:

- Travel regularly to multiple Boots store locations to provide operational support and maintain consistent brand presence.
- Flexibly manage time across high-priority doors based on business needs, store performance, and promotional calendar.

**Internal responsibilities**
- Work within Company travel and expense budgets, following established guidelines and procedures
- Additional duties may be required, depending on skill set, market trends, and business needs
- Maintain excellent communication with field sales partners, store management and training department through the use of sales reports and regular updates on all activity at store level

**Profile**:
**POSITION REQUIREMENTS**:

- Counter Management or Assistant Business management experience, ideally within the beauty industry
- Highly organised with strong attention to detail and accuracy in reporting.
- Comfortable working autonomously across multiple locations with strong time management.
- Clear, confident communicator with the ability to build strong relationships with store teams and internal partners.
- Proficient in Microsoft Office tools (Word, Excel, Outlook & PowerPoint)
- Makeup artistry skills would be an advantage
- A good understanding and awareness of all social media platforms
- The Ability to create/edit video content would be an advantageAbility to travel frequently, with some overnight stays as required.**_Crafting Dreams Starts With Yours _***:
**At LVMH, people make the difference in the art of crafting dreams.**
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at t