Sales & Marketing Technology Executive

2 weeks ago

Epsom, United Kingdom Sagentia Innovation Full time

**Who we are**

Science Group is an international leader in technology advisory and product development services. The Group provides a range of R&D consultancy services from new opportunity discovery and technology strategy through to concept generation and full productdevelopment for the medical, food & drink, personal care, oil & gas and industrial sectors. It is frequently at the cutting edge of innovation. Clients range from well-funded start-ups to multi-national household names. The Group has over 400 staff acrosssix offices including Cambridge, London, Epsom, Boston, Houston and Dubai. Its numerous scientists, engineers and market experts are supported by the Group’s streamlined central support functions.

**Job role**

**Key responsibilities**
- Owning the salesforce helpdesk (support tickets logged by salesforce users)
- Creating and running analytics according to user requirements and business strategy
- Analysing, improving and maintaining data quality
- Training new and existing users on salesforce processes and best practices
- Providing daily user support (70+ users), activating/de-activating licences, data permissions
- Pro-activity exploring new functionality and suggesting system improvements to stakeholders
- Configuration, security, testing and rollout of new functionality

Website/SEO updates and analytics
- Posting new items onto the websites (News items, thought leadership, Events etc.) while adhering to SEO (Search Engine Optimisation) best practices
- Generating website performance reports with Google Analytics and Google Data Studio
- Ensuring SEO technical data is kept clean and up-to-date

Pardot (Marketing Automation tool)
- running and distributing campaign analytics
- providing ideas and input into new template formats
- Support for ad-hoc website, CRM and technology projects as and when required
- Working with the Sales & Marketing Technology Manager to keep process documentation up-to-date
- Providing user training on technology platforms as and when required

**Experience & qualifications**

Computer and technical literacy
- Experience in updating websites using a CMS tool like Wordpress
- Previous use of e-marketing broadcast tools, knowledge of Pardot would be an advantage
- Working knowledge of Google Analytics and Google Data Studio
- Solid proficiency in Excel

Data management and analytics
- Good analytical skills, and a passion for data integrity
- Previous experience of creating and running analytics in response to business requirements

Personal qualities
- Confidence to liaise with colleagues and build relationships at all levels
- Ability to prioritise a varied workload effectively and manage time accordingly
- Cooperative in a team environment
- Professional work ethic and sense of internal customer service

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