Retail Complaint Handler

23 hours ago

Leicester, United Kingdom Next PLC Full time

**Rate of pay**:£14.23 - 15.04 depending on experience
**Shift**:Tuesday 09:00-17:00, Wednesday 08:00-18:00, Thursday 12:00-16:00, Friday-Saturday 09:00-17:00 (36 hours per week)
**Location**:Enderby, Leicester
**Training**:4 weeks in house training

Working within the Retail Customer Escalations Team, you’ll be working in a small and friendly team where you can make not only a difference to the individual customer's journey but also influence the way we do business with all of our customers by recommending changes to the way we work going forward.

You’ll have the freedom to help customers and see through to the end for a successful resolution, using your own initiative as well as the support of other colleagues within the team.

This opportunity will give you the chance to build your career further with a truly dynamic and motivated department working with like minded colleagues who are always happy to support and guide you when needed.

**What you’ll be doing**:
As a Complaint Handler, you will take responsibility for investigating the customer's complaint, liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales.

You will build a great relationship with the customer, finding a resolution to the complaint, making an improvement to a business process or practice and having the satisfaction of turning a complaint around into a positive experience for the customer.

Additionally, you will speak and write to customers to achieve a satisfactory outcome for the customer and the business, putting yourself in their shoes whilst using professional and conversational language.

It will be key to plan, organise and prioritise your own workloads to make sure deadlines are achieved for our customers.

**What we’re looking for**:
With previous experience in customer service and complaint handling, you will have excellent communication skills and attention to detail, you’ll be able to put yourself into the customers shoes and do all you can to achieve this.

You’ll be extremely self-motivated and have excellent attention to detail with a high level of enthusiasm and thrive on taking responsibility in a fast-paced environment, whilst showing a can-do attitude to ensure all complaints are resolved in the agreed timescales.

**What's Next?**

Pay: £14.23-£15.04 per hour

Expected hours: 36 per week

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Every weekend

Work Location: In person

Reference ID: 70955

  • Retail Telephone Complaint Handler

    1 week ago

    Leicester, United Kingdom Next PLC Full time

    **Do you enjoy seeing a problem through to resolution ?** **Do you like being the customer’s key point of contact ?** **If Yes then the escalated complaints department is for you.** **Location**:Enderby **Salary**: £10.67, plus an additional £1 for at the weekend **Hours**:Monday 10:00-18:00, Tuesday 10:15-18:00, Wednesday-Friday 10:00-18:00 (36...

  • Complaint Handler

    2 weeks ago

    Leicester, Leicester, United Kingdom Next Full time £26,800 - £27,900 per year

    Job DescriptionRate of pay:£14.23−£15.04 per hour (Annual Est. £26,800 - £27,900)Annual Salary Estimate:£26,800 - £27,900 per yearShift 1:Tuesday-Wednesday 09:00-17:00, Thursday 09:00-16:45, Friday-Saturday 09:00-17: hours per week) Permanent roleShift 2:Monday-Tuesday 10:00-17:00, Friday 10:00-14:00, Saturday 10:00-17:00 (25 hours per week) 6-Month...

  • Complaint Handler

    5 days ago

    Leicester, United Kingdom Next Careers Full time

    DescriptionRate of pay:14.2315.04 per hour (Annual Est. 26800 - 27900)Annual Salary Estimate: 26800 - 27900 per yearShift 1: Sunday 10:00-17:00 Monday-Tuesday 08:00-16:00 Friday-Saturday 10:00-18:00 (36 hours per week) Permanent roleShift 2: Sunday 10:00-17:00 Monday 08:00-16:00 Thursday-Saturday 10:00-18:00 (36 hours per week) Permanent roleLocation:Desford...

  • Complaints Handler

    10 hours ago

    Leicester, United Kingdom Next Full time

    Rate of pay: £14.23−£15.04 per hour (Annual Est. £26,800 - £27,900) Shift 1: Tuesday-Wednesday 09:00-17:00, Thursday 09:00-16:45, Friday-Saturday 09:00-17:00 (36 hours perm) Permanent role Shift 2: Sunday 10:00-17:00 Monday-Tuesday 08:00-16:00, Friday-Saturday 10:00-18:00 (36 hours per week) Permanent role Shift 3: Sunday 10:00-17:00, Monday...

  • Regulated Complaint Handler

    5 days ago

    Leicester, United Kingdom Next Careers Full time

    DescriptionRate of pay:14.2315.04 per hour (Annual Est. 26800 - 27900)Shift 1: Monday-Thursday 09:00-17:00 Sunday 10:00-17:00 (36 hours per week) Permanent roleShift 2:Tuesday-Thursday 9:00-17:00 Friday 9:00-16:45 Saturday 9:00-17:00 (36 hours per week) 12 Month Fixed Term ContractLocation:Desford Road Leicester LE19 4ATTraining:Includes 4-6 weeks of paid...

  • Complaint Handler

    4 days ago

    Leicester, Leicester, United Kingdom Next Careers Full time £16,800 - £27,900 per year

    DescriptionRate of pay: £14.23−£15.04 per hour (Annual Est. £26,800 - £27,900)Annual Salary Estimate: £26,800 - £27,900 per yearShift 1: Sunday 10:00-17:00 Monday-Tuesday 08:00-16:00, Friday-Saturday 10:00-18: hours per week)  Permanent roleShift 2: Sunday 10:00-17:00, Monday 08:00-16:00, Thursday-Saturday 10:00-18:00 (36 hours per week) ...

  • Complaint Handler

    7 days ago

    Leicester, Leicester, United Kingdom Next Careers Full time £26,800 - £27,900 per year

    DescriptionRate of pay: £14.23−£15.04 per hour (Annual Est. £26,800 - £27,900)Annual Salary Estimate: £26,800 - £27,900 per yearShift 1: Tuesday-Wednesday 09:00-17:00, Thursday 09:00-16:45, Friday-Saturday 09:00-17:00 (36 hours perm) Permanent roleShift 2: Sunday 10:00-17:00 Monday-Tuesday 08:00-16:00, Friday-Saturday 10:00-18: hours perm)...

  • Regulated Complaint Handler

    3 days ago

    Leicester, Leicester, United Kingdom Next Careers Full time £26,900 - £31,939 per year

    DescriptionRate of pay:  £14.23−£15.04 per hour (Annual Est. £26,800 - £27,900)Shift 1: Monday-Thursday 09:00-17:00, Sunday 10:00-17:00 (36 hours per week) Permanent roleShift 2: Tuesday-Thursday 9:00-17:00, Friday 9:00-16:45, Saturday 9:00-17:00 (36 hours per week) 12 Month Fixed Term ContractLocation: Desford Road, Leicester, LE19...

  • Complaints Handler

    21 hours ago

    Leicester, United Kingdom Recra Consulting Full time

    **_Recra are currently recruiting_** for a complaints handler for their well-known client within the LE4, this business is a market-leading and fast-growing business. It's an ideal time to be joining a business that could offer future progression and development. The job is all about connecting with the customer and doing everything you can to make the...

  • Complaints Handler

    2 weeks ago

    Leicester, United Kingdom Recra Consulting Full time

    Complaint's Handler - Leicester, England - Full-time Recra is working in partnership with a leading appliance company who are recruiting a complaint handler for their expanding business. It's an ideal time to be joining a business that could offer future progression and development. The job is all about connecting with the customer and doing everything...