Complaints Handler

2 weeks ago

Leicester, United Kingdom Recra Consulting Full time

Complaint's Handler - Leicester, England - Full-time

Recra is working in partnership with a leading appliance company who are recruiting a complaint handler for their expanding business.

It's an ideal time to be joining a business that could offer future progression and development.

The job is all about connecting with the customer and doing everything you can to make the experience of buying from our client a good one. You need to be passionate about listening to customers, communicating with customers effectively and taking ownership of their queries through to a successful conclusion.

**Your main responsibilities will be**:

- Manage any queries, feedback or escalations with manufacturers or third-party delivery companies.
- Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
- Ensure each customer has a positive experience and will become a repeat customer.
- Deal with day-to-day administrative tasks within the department.
- To optimize the performance of the Customer Services Team by continually improving our customer's experiences.
- Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.

**About You**:
We are looking for someone with a genuine desire to go and beyond to provide exceptional customer service and someone with experience in communicating with customers effectively via various channels. You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business. Exceptional attention to detail, proven general IT skills and someone who can work individually, or as part of a close-knit team is a must.

**Hours of work**:
Monday to Friday 9 am - 5:30 pm for 3 weeks and one week will cover the weekend but you will give two mid-weekdays as rest off during that week.

**Salary**:£24k p/a

If you'd like more information then please do get in touch with the team at Recra on 0116 4646336.

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