HR Services Officer

2 weeks ago

Birmingham, United Kingdom London Northwestern & West Midlands Railways Full time

**Description**:
**An exciting opportunity to join our team as an HR Services Officer on a 12-month fixed-term contract.**
In this role, you’ll become part of a dynamic and experienced HR team, contributing to the delivery of a high-quality HR service that supports our people managers and employees. You will support with HR queries, providing first-line advice in accordance with our policies and procedures, and ensuring a consistent and professional approach to HR support.

This role will be suitable if you have experience of previously working within HR, administering a wide range of HR Processes and giving generalist HR advice.

**Key Responsibilities**:

- Provide administrative support across the employee lifecycle, including new starters, changes to terms, benefits, leavers, and personal records.
- Respond to general HR queries and service requests, offering first-line advice aligned with policies.
- Triage complex enquiries to appropriate HR specialists.
- Maintain accurate HR data and contribute to reporting and analytics.
- Collaborate with departments (e.g. Payroll, Finance) to ensure data integrity across systems.
- Use SharePoint to streamline HR processes for managers.
- Ensure compliance with GDPR and identify areas for improvement.
- Support continuous improvement and innovation within HR Services.
- Assist with team tasks and take ownership of workload prioritisation.

**Skills, Knowledge and Expertise**:

- CIPD level 3 qualified individual or equivalent, or someone who is prepared to work towards a CIPD status.
- Experience in a similar HR position, administering a wide range of HR Processes and giving generalist HR advice, whilst providing excellent customer service through a variety of methods including telephone and face to face interaction.
- Capability and experience of dealing with confidential matters is essential.
- Experience in preparing written correspondence and communicating with internal and external customers in writing.
- Ability to build strong working relationships**.**

**Benefits**:

- Defined salary pension - one of the best pension schemes available
- Free travel on all our trains and 75% off all other train company travel tickets
- Hybrid working - office based 2-3 days a week
- Retail discounts

**About London Northwestern & West Midlands Railways**:
We are proud to operate two new railway brands for and to the Midlands, the North West and London.

In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton.

Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart.

Both services are operated by West Midlands Trains Ltd, part of Transport UK.

Each business brings a wealth of knowledge and expertise to the franchise and it's our aim to give you the rail experience you deserve at the price you want to pay.

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