IT Service Desk Apprentice

5 days ago

Old Trafford, United Kingdom QA Ltd Full time

**Employer description:**

The Company specialise in audio branding providing a technically sophisticated and high
- quality product. The service desk aims to grow as a world class provider of support, providing innovative and sophisticated service, aligned with industry best practiceand standards.

**Overview:**

As an IT Service Desk apprentice, you will work in the companies IT Department where you will be supported throughout your apprenticeship by the team in learning the technical and soft skills required to support the business and yourself throughout yourapprenticeship and be given all the necessary tools that other IT team members use.

You will work as part of team of IT Technicians to provide IT services to a business of circa 750 employees. You will be assigned an IT buddy to help you at every stage of your apprenticeship.

**Main responsibilities**:

- Work with ticket system (Service Desk Plus) and own tickets from start to end
- Log and manage incidents
- Log and manage Services requests
- Fix first line support issues over the phone
- Be involved with hands on hardware fault and request resolution
- Perform testing on new equipment and ensure ready for end user
- Set up new starters to the business on the many company platforms - AD, Exchange, CRM, Telephone system etc.
- Set up IT equipment on user desks as and when required
- Participate in regular IT meetings and bring fresh ideas to existing processes
- Work as part of a team to provide an end-to-end IT Service

**Desirable skills:**
- Good communication skills
- Ability to work within a team
- Great attention to detail
- Strong work ethic and willing to go above and beyond

**Personal qualities:**
- Passionate about IT & Technology
- Confidence to use own initiative for basic tasks
- Analytical
- Good team-player
- Customer focused
- Ability to understand and work toward defined goals
- Ability to absorb and utilize information

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Working week:**
- Monday - Friday (37.5hrs a week)
- Hours cover shifts between 8am - 1am.

**Benefits**:

- The office overlooks Old Trafford football stadium & cricket ground, and a tram stop is located close by.
- They are a young modern company with many employee perks such as - games room (Xbox, pool table), a bar and a hair/beauty salon, to name a few.
- They have numerous company events that all employees are invited to attend including Summer Soiree and Christmas Party.
- The company offer an attractive 16k basic salary, as well as eligibility for the companies bonus scheme which would also kick in after 3 months.

**Future prospects**:
Permanent role and salary boost after successfully completing the apprenticeship - with an opportunity for further training and development.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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