Systems Support Engineer

**The Team & Focus of the Role**

An opportunity has arisen for an experienced Support Engineer to join a fast paced & forward thinking support team. You’ll be joining a team of 8, having a mixture of support engineers & systems administrators to work alongside and be reporting into ourService Desk Manager.

This is a varied role and you’d be looking after the whole spectrum of technology support including hardware such as laptops, printers & servers to specific software problems across our various in-house systems.

If you’re an individual who thrives on overcoming problems, working in a fast-paced environment and working in a friendly, social environment then we’d love to hear from you.

This role will be based in Ashby and although we do offer a hybrid working policy, it’s essential that you’d be commutable to Ashby weekly. Our standard hours are 8.45am - 5.15pm (37.5 hours) however we’re open to discussing flexible working requirementswith a minimum working week of 30 hours per week.

**Duties will include**:

- Laptop and mobile device deployments
- Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Remote access solution implementation and support (VPN, Citrix, and Terminal Services)
- Improve customer service, perception, and satisfaction
- You will track, log and correct information using our ITSM tools to protect assets and components
- You will maintain a high level of customer service and have confidence to deal with complex complaints along with showing empathy to satisfy customer demands
- You will resolve user requests and own service desk issues until a new owner has been found of the problem has been mitigated or resolved
- You will be responsible for the investigation of problems in systems, processes, and services, tactical or operational and will contribute to the implementation of remedies and preventative measures
- You will create knowledge-based articles for ITSM customer self-help guides
- Identify and engage with users or stakeholders to collate user needs evidence
- ITIL v3/4 Certification
- Microsoft MCP, MCSA or MCSE
- 2-3 Years help/service desk experience
- Experience of different ITSM systems
- Ability to diagnose technical issues.
- Self-motivated with the ability to work in a fast-moving environment.

**Why Fisher German?**

We’ve been around for a while, but it doesn’t mean we are behind the times Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoyinga collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you’ll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events,pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more.

What’s not to love? We work hard but we also have lots of fun If that sounds like something you would enjoy, then please get in touch.

We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 6-property market sectors; rural, commercial, development, residential,infrastructure services and sustainable energy.

**Bring Yourself to Work**

It’s simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we’re proud to be an Equal Opportunities Employer.