No1 Lounges Team Host Part Time 16 HRs

PURPOSE

You are integral to delivering our excellent service and championing the guest experience across all sections of the
operation. You work as part of a team and are multi-skilled, able to perform in each of the below areas of the
lounge. You are a brand ambassador and engage with each guest to ensure that we deliver a great experience
every time, creating a memorable guest experience is your aim.

ROLE - This is a multi-skilled role with excellent training provided for each of the below areas;
- Reception: You are the first impression and set the tone for each guest's experience. By offering the
warmest welcome and a smooth and informative check-in, you will ensure that our guests feel at ease
and ready to sit back and relax. You will take ownership of capacity in the lounge in line with revenue
targets, passenger forecasts and flows. You will be knowledgeable of all channels of entry into the
lounge and how to process correctly. Cashing-up and billing completed accurately and on time
- Bar: As a bartender, you provide a speedy but personable service, maintaining consistently high levels
of drinks service and aiming to exceed guests' expectations. Serving all drinks to SOP and ensuring
consistency and compliance. Engaging with every guest individually, with personality and flair. Planning
ahead at all times you will make sure that you are restocking/cleaning as you go and that you always
have full availability of products. You will be cash handling for drinks/food and need to ensure that
cashing up is completed as per company procedure
- Floor (Server): You take ownership of your section(s) allocated on shift, taking pride in your area of
responsibility and having a keen eye for detail. Ensure your section(s) are hygienic, fully stocked and
well-presented at all times. You will be responsible for taking food and drink orders, able to
communicate product offering and allergen process clearly. You will also clear/reset tables and cleaning
of your section/lounge. You bring your service to life by engaging with guests creating a memorable preflight
experience.
- Food Service: Approaching the two elements of food service by being proactive and efficient. You will
be running food from the kitchen and looking after the self-serve food area. All food that leaves the
kitchen must be perfectly presented, comply with SOP and have undergone the correct food safety
checks. The self-service area standard must always maintained in line with company SOP
GENERAL

Please note, we are open daily throughout the year from early morning until late evening and shift work will be
part of your working week as the face of No1 Lounges. Therefore you should be willing to work early morning,
evenings and be prepared to work on a rolling shift pattern.
Due to our location within the airport a full 5 year working history in the UK and a clean criminal record is
used in your work. Willingness to help other team members wherever possible and to understand the flexibility required when business levels peak and trough. To undertake any reasonable requests made of you by the Company including flexibility in hours locationand responsibilities.

**BENEFITS**:

- Westfield Healthcare - covers dentistry, opticians, physio and much more
- Perkbox - get access to daily perks, discounts on shopping/experiences
- Free Lounge visits every year
- Complimentary staff meals and drinks whilst on shift
- Discounted Gym Membership
- Touchdown - Discounted Holidays/flights/cruises
- Discounted friend and family rates
- Car parking whilst on shift
- Employee of the month and Reward & Recognition schemes
- Employee Assistance Programme
- Workplace Pension Scheme
- Family Friendly Policies
- Up to 28 days holiday per year