Sevington Operations Team Leader

**Details**:
**Reference number**:

- 375774**Salary**:

- £41,220 - £45,400- New entrants are expected to start on the minimum of the pay band.- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- Senior Executive Officer**Contract type**:

- Fixed term**Length of employment**:

- 12 months**Business area**:

- DEFRA - FBT - Borders & Boundaries - The Biosecurity, Borders and Trade Programme (BBTP) delivers on Defra’s responsibility for setting policies to protect biosecurity, by designing and delivering a regime of Sanitary and Phytosanitary (SPS) import controls. In doing so it contributes to wid**Type of role**:

- Operational Delivery
Project Delivery**Working pattern**:

- Full-time, Shift working**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

LocationAbout the job

**Job summary**:
The post holder will work within the Infrastructure Team, they will led the Front Office team having direct line management of the 4 FO HEOs and feed into the wider BCP Operations team.

The DEFRA team at the Sevington Border Control Post (BCP) is within the Biosecurity, Borders and Trade Programme. It works with partner agencies in the delivery of the Border Target Operating Model (BTOM) for goods travelling across the short straights from continental Europe.

Reporting into the G7 Operations Manager, the Team Leaders will have responsibility for managing two shift teams each. Responsibilities include:

- Ensuring the appropriate teams are in place and ready for each shift.
- Managing delivery within the Front Office for each shift including acting as the first point of contact for any escalation.
- Managing the relationships with the BCP operator on the ground. This includes ensuring that commodities/lorries are moved to the relevant bays on time and that inspections if required are carried out in a timely manner.
- Managing site capacity and escalating issues as appropriate.
- Ensuring delivery against the key performance indicators.

Working collaboratively with the Operations Manager, the post holder will prioritise workloads across the team in order to achieve all expected delivery targets, minimising risk to ensure value for money and the delivery of excellent customer service.

**Job description**:
**Main Duties**

**Leadership**
- Managing delivery within the Front Office for each shift including acting as the first point of contact for any escalation.
- Providing visible leadership to the team, monitoring performance against agreed objectives to keep work on track
- Proactively managing the performance, conduct and attendance of the field team, ensuring that all team members contribute to achieving targets and operate in accordance with policies and procedures and our values and ways of working
- Assuming responsibility for building and maintaining constructive relationships, including partnering with senior professional managers
- Accountability for meeting performance expectations and responding to emergencies by reviewing performance on a regular basis, seeking professional insight from functional partners, providing access to professional coaching and mentoring within the matrix system, implementing performance improvement and development where necessary
- Creation of effective team ethos in a fast-paced environment
- Creation of a team environment in which everyone can and does contribute effectively, and where different perspectives are heard and channelled
- Working with peers to ensure effective and consistent work across the agencies, sharing best practice and lessons learned

**Service Delivery and Planning**
- Responsibility for managing service provision across all of the functions in their area, including allocating, coordinating and prioritizing technical delivery work and manging resources to meet the required delivery targets
- Using management information and in liaison with functional leads, to monitor, analyse and manage outputs against expectations
- Ensuring all staff are clear on expected targets, ensuring assigned tasks are completed as required, or escalated as required to senior manager for resolution
- Ensuring a flexible and future-proofed approach to workforce planning, balancing local needs with wider Agency priorities. Responsible for deploying resources and organising workloads to enable the most effective and efficient delivery despite challenges. This includes working with the wider delivery team leaders to prioritise and share resource and workloads across the agency, rather than maintaining a focus on local delivery goals alone
- Overseeing all technical activity and report accurately on field activities
- Liaising with stakeholders and operational partners at local level
- Monitoring and ensuring that quality standards are met and that procedures and policies are consistently applied
- Undertaking the role of Incident Manager and participate in on-call rotas as required
- Ensuring the a