Administrator

2 weeks ago

Lewisham, United Kingdom Axis Full time

**Role**
We have an opportunity for a Administrator to join our Maintenance team in Lewisham. The primary responsibility of this role is to carry out day-to-day administrative duties and provide on
- going support for the team.
**Key Responsibilities**
- Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
- Using company systems to process orders adequately in order to invoice clients
- Updating the system with all interactions with residents
- Processing supervisory or trade reports to determine action required to resolve repairs
- Resolution of minor complaints at call level
- Maintain logs and monitor variation request.
- Answering payment queries of both sub contract and client.
- Working with Supervisors and trades people to organise and schedule work
- Ordering equipment needed for the operatives job
- Keeping all activity logged and up-to-date in an accurate manner.
- Liaising with staff at customer sites keeping them up-to-date with progress information.
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

**Requirements**:

- Previous experience in an administrator role (Desirable)
- Excellent communication skills both verbal and written.
- Ability to prioritize and meet tight deadlines.

**Other Key Information**
- Working hours 8am-5pm Monday-Friday

**Benefits**
- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days

**About Us**
Axis has experienced continual growth since it’s establishment in 1986, we’re not aiming to be the biggest service provider, however we do intend to be the best. We work with some of the UK’s largest building owners, landlords, facility managers to providestrategic building repairs, planned maintenance and improvement across all property sectors.
We are a value led business, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and embrace diversity aboveall.

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