Administrator

2 days ago

Wokingham, United Kingdom Line Up Aviation Full time

I am seeking a full-time **Administrator** in Finchampstead, Berkshire for a **6 month fixed term contract**.
The **Administrator** will manage the administration for the company's customer accounts and ensure that their customers receive exemplary service according to their contract.
They will manage the communication from the time the customer places an order until the time the order is complete. Stages in between may involve creation of the order on the bespoke system, processing quotations, tracking the order status, updating all partiesinvolved, resolving any queries, dealing with any additional administration required, etc.
**Other responsibilities**:

- Ensure strong and lasting relationships are built and maintained
- Update and maintain all inbound and outbound information on company systems
- Support the Sales and Business Development Team with administration duties
- Manage the Customer Mailbox - responding to all Customer issues and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet customers' evolving needs
- Liaising between internal departments (to include Sales, Technical Services, MIS Team, Finance) to ensure all customer requirements are responded to in a timely and efficient manner.
- Assist in the development and presentation of Customer Performance Reports
- Work alongside the Customer Support Managers to ensure that customer expectations and KPIs are met and, wherever possible, exceeded.
- A confident user of Outlook & Excel, with the ability to quickly pick up software
- Ability to quickly and accurately transpose data with excellent attention to detail
- A proactive individual with excellent written and verbal communication skills

Additional information:

- The salary for this 6 month fixed term contract role will be between £18,000 - £22,000 pro-rata depending on experience.
- Monday to Friday office hours
- Free onsite parking available

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