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Full Time Haircare Sales Advisor
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We are currently working with a leading Hair Styling and an iconic British brand specialising in styling tools and styling products who are looking for a Premium Retail Sales Consultant to work within a well-known retailer in Liverpool **JOB ROLE AND RESPONSIBILITIES** - Foster a culture of creativity and excellence - Role model and champion the 5Cs framework, be Collaborative, Creative, Courageous, Connected, Committed - Deliver exceptional customer service in line with Mystery Shopper & brand selling guidelines. - Actively engage in positive dialogue with customers to establish their needs, offer guidance and generate sales. - Able to establish rapport with customers, adapting their approach as required. - Inform customers about our products and services in a positive and knowledgeable way. - Confidently share the brands history & product knowledge to maximise sales and provide an unforgettable customer experience. - Responsible for achieving set targets and all other defined KPIs within the retail concessions. - Driving a selling culture within the brands retail space. - Ensure the visual and commercial presentation of the retail concession is always maintained to the highest standard and in line with brand standards. - Build and maintain relationships with external brands and stores to drive and maximise marketing & eventing opportunities. - Maintain high standards of stock replenishment and ensure all items are on display and correctly priced. - Advise the Regional Manager regarding any stock control issues or delivery discrepancies. - Attending all Regional & Channel wide Training, Conferences & Conference Calls - Develop your store Social Media presence, encouraging your team to be creative and innovative. - Creates opportunities for theatre and 'play’ in store, conducts and encourages effective sales floor product demonstrations to create a fun and enjoyable shopping experience whilst generating sales. - Aware of industry and social media trends and topics, uses this insight to inform interactions with customers. - Confidently overcomes any objections to purchase without 'hardselling’ and gains commitment to purchase and close the sale. **KEY SKILLS & ATTRIBUTES** - Self-motivated, passionate, empathetic individual with a positive attitude, "cando" approach and entrepreneurial growth and 'anything is possible’ mindset - Resilience and Agile to the dynamic nature of the ever-changing market and business needs - Strong organisational skills, an eye for detail and ability to juggle multiple projects and ability to multitask under pressure in a fast-paced environment - Demonstrate ownership and accountability, can give examples of taking measured risks to achieve results - Enthusiastic, energetic outgoing, determined to win and a passion for Customers and Selling - Act with transparency and integrity - Create a climate of inclusion and diversity - Actively live and breathe the brand - UK based with the ability to travel to UK/ROI without restrictions.
