Customer Care Executive

2 days ago

Reading, United Kingdom MotorEasy Full time

We’re a fast growing digital-first start-up, profitable and starting to make waves.

Launched in 2016, we have a dynamic, innovative culture, driven by a relentless pursuit to help the motorist take the time, money and hassle out of car ownership.

**Product and data-led**
Our 11-branded products, cover car protection (warranties, GAP insurance, alloy wheel insurance, breakdown etc), through to workshop bookings (MOTs, Repairs, Servicing). We also provide a range of partner-supported services, from cosmetic repair through to discounts at Halfords.
**Part of a joined-up business**

As part of the Intelligent Motoring Group, MotorEasy is part of a joined-up set of businesses with extended reach into the automotive space.

Warranty Assist is our B2B2C arm, selling car warranties via a network of some 2.5k car dealers.

Motokiki is our tyre comparison platform, allowing consumers to search for local fitters.

MotorAngel is our garage management and customer CRM platform, managing workshop bookings with some 10k nationwide outlets.

If you join us now, you’ll be arriving at a time when we’re poised to launch a set of partnerships that could transform our industry profile and access to consumers. It’s an exciting time, set against a backdrop of significant change across the automotive industry.

**Job role**:
As part of our continued expansion, MotorEasy is looking for talented individuals to join the Customer Care team, based in our Reading offices.

Working within the customer care team, your role will be to resolve customer appeals and complaints to the satisfaction of our customers.

**Duties**
- Call customers that have a query or an appeal
- Review and investigate all customer appeals or complaints in line with company policy
- Communicate findings to customers ensuring customer satisfaction
- Enter data in the log for root cause analysis
- Reviewing sales and call teams to ensure compliance

**The Successful Applicant**

We are looking for hard working, reliable and self-motivated individuals with excellent spoken communication skills and a strong drive for achievement.

We pride ourselves on our training and the support given to our teams. Full training will be provided.
- Customer focus with great telephone manner
- Experience handling customer escalations and appeals
- Excellent verbal communication skills
- Highly organised and able to work to tight deadlines

Salary £22500 - £25k per annum

Holiday - 22 days holiday

Hours - 8.30 - 17.30 Mon - Fri

Office based

Full time, permanent

**Benefits**:

- Company pension
- On-site parking
- Company events

**About MotorEasy**

Would you like to build a career with the UK’s fastest growing motoring organisation?

MotorEasy is the smart way to run your car. We are technology-lead home for all your motoring needs, from warranties and GAP Insurance, to MOT's and servicing.

Based in modern offices in Reading, we have a vibrant team of nearly 75 staff, all focussed on growing a modern solution to motorist’s needs.

Our digital garage allows drivers to store all their car records in one place, making managing, buying and selling cars easy.

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

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