Order Processing Administrator

1 day ago

York, United Kingdom DGMS Ltd Full time

An Order Processing Administrator in the glazing industry plays a key role in coordinating and managing orders for glass products, windows, doors, and other glazing solutions. Their responsibilities typically include:
Key Responsibilities:
1. Order Management:

- Accurately process customer orders using internal systems (e.g., CRM or ERP software).
- Verify order details, including product specifications, measurements, and customization requirements.
- Liaise with sales, production, and logistics teams to ensure order accuracy and timely fulfillment.

2. Customer Communication:

- Act as the main point of contact for customers regarding order status, changes, or issues.
- Provide clear and professional communication to address queries or resolve complaints.

3. Coordination with Production:

- Communicate order details to production teams, ensuring specifications are correctly translated into manufacturing processes.
- Monitor production schedules to ensure deadlines are met.

4. Stock and Inventory Monitoring:

- Check availability of materials and products needed for customer orders.
- Coordinate with the procurement team for any additional supplies or materials.

5. Documentation and Record-Keeping:

- Maintain accurate records of orders, invoices, and shipping details.
- Prepare documentation for delivery, including packing lists and installation instructions when applicable.

6. Quality Assurance:

- Double-check orders to ensure compliance with industry standards and customer requirements.
- Coordinate with quality control teams to address any discrepancies.

7. Logistics and Delivery Coordination:

- Arrange transportation for completed orders, ensuring delivery deadlines are met.
- Track shipments and provide customers with updates.

Skills and Qualifications:

- Industry Knowledge: Familiarity with glazing products, specifications, and manufacturing processes.
- Technical Proficiency: Experience with order processing software, Microsoft Office, and possibly CAD tools for technical specifications.
- Attention to Detail: High level of accuracy in order management and documentation.
- Communication Skills: Excellent verbal and written communication to coordinate across teams and with customers.
- Organizational Skills: Ability to manage multiple orders and deadlines simultaneously.
- Problem-Solving: Quick thinking to resolve issues such as delays, stock shortages, or customer complaints.

Relevant Experience:

- Prior experience in an administrative, customer service, or order processing role, preferably in the glazing, construction, or manufacturing industries.
- Familiarity with glazing products like insulated glass units, tempered glass, or aluminum frames is a plus.

This role is crucial in ensuring seamless operations and customer satisfaction in a highly technical and detail-oriented industry.

**Job Type**: Permanent

Pay: Up to £30,000.00 per year

**Benefits**:

- Free parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Order Processing Administrator

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