Operations Administrator

7 days ago

AshtonUnderLyne, United Kingdom Printerbase Ltd Full time

**About Printerbase**

Launching over 20 years ago, Printerbase was founded by printer expert Peter Knight with a vision to deliver unprecedented customer service.

We’re highly customer focused and have an outstanding team determined to deliver the best experience possible. We’ve now built up extremely close relationships as an authorised reseller to some of the best printer manufacturer’s around including Xerox, Brother, Canon and Kyocera to name but a few.

We are looking for someone who is confident and can provide exceptional customer service while managing various administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to work in a fast-paced environment handling different tasks every day. Providing administrative support to all operational functions across the business.

This is a varied roll which covers multiple parts of the business including managed print administration, accounts administration and customer service. You will play a vital role in helping with the smooth running of all parts of the business, as well as stepping in for cover when needed. Full training will be provided.

**Main Duties and Responsibilities include**:

- **Managed Print Administration**_
Supporting the subscription print manager with administrative duties. Tasks include but are not limited to:

- Contacting customers for meter reads.
- Raising customer invoices.
- Creating/uploading of MPS contracts.
- Dispatching cartridge supplies.
- Uploading of invoices to accounting system.
- Helping the sales team with pricing/quotes when needed.
- **Accounts Administration**_
- Perform daily data entry tasks accurately and efficiently, ensuring all information is up to date.
- Contacting customers with regards to outstanding invoices to ensure invoices are paid within the agreed time.
- Working with data on excel files.
- Responding to customers invoice/statement requests.
- Updating payments as and when customers have paid.
- Processing refunds via multiple payment platforms.
- Weekly checking of supplier invoices.
- **Operations**_
- Uploading customer orders to the system.
- Provide cover for other members of the team when needed.
- Assist with administrative tasks to support the overall functioning of the office.

**What we need from you**
- Previous experience within an Administration role is essential.
- Good communication skills with experience of speaking with customers.
- Basic knowledge of Microsoft Office.
- Self-motivated, hard-working with excellent communication and customer service skills.
- A team player but can also work independently.
- Excellent organisational and time management skills.
- Problem solving attitude with a keen eye for detail.
- Ability to prioritise and manage multiple tasks effectively.
- Ability to follow company procedures.
- Reliable and take pride in the quality of your work.
- Keen to learn and develop.

**Benefits**
- Free Parking
- No Weekends or Bank Holidays
- Full Training Provided
- Smart/Casual Dress Code (no office workwear)

**Job Types**: Full-time, Permanent

Pay: From £23,795.20 per year

**Benefits**:

- Free parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

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