Customer Relations and Sales Advisor

6 days ago

Newton Abbot, United Kingdom Defender Bird Spikes Full time

**About Us**
Defender Bird Spikes is a family-run business and a proud UK manufacturer of high-quality bird control solutions. With over 20 specialist products, we support pest control professionals and trade customers across the country. Our small, friendly team works in a relaxed but focused environment, where collaboration and initiative are valued. Our products are humane and simply move birds on without hurting them.

**The Role**

**Key Responsibilities**
- Handle incoming calls and web enquiries, ensuring prompt and professional responses
- Be confident in providing quotes, including calculations.
- Generate leads and actively reconnect with past clients to encourage repeat business
- Provide personalised and attentive service, ensuring every customer feels valued and understood
- Support the sales supervisor, assisting with sales projects and providing clear reports on outcomes and performance
- Represent the company at trade shows and industry events
- Support the marketing team with logistics and preparation for events
- Collaborate with the wider team to maintain and grow strong customer relationships

**About You**
- Sales-focused, proactive, and target-driven with a positive mindset
- Good with numbers
- Strong communication skills: articulate and confident in person, on the phone, and in written correspondence
- Highly organised, able to manage multiple projects independently while knowing when to seek support
- Team player who enjoys working in a collaborative, small-business environment

**What We Offer**
- Competitive wages
- A friendly, close-knit team environment in our Heathfield, Newton Abbot office
- The opportunity to represent a UK manufacturer with a reputation for quality and innovation
- Scope for the role to grow into a long-term position

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: £15.00 per hour

Expected hours: 40 per week

Work Location: In person

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