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Client Delivery Advisor

2 weeks ago

Leicester, United Kingdom AXA Full time

**Job Description**:
You’ll provide outstanding telephony and administration services to our small to medium enterprise (SME) clients, brokers and AXA Health colleagues, exceeding expectations, whilst meeting service levels and quality measures.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Once your induction and training are complete, you'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means attendance at our Leicester office.

**Working Hours & Shift Pattern**: Full time, 37.5 hours per week over 5 days, rotating shift pattern between the hours of 8.00am and 5.00pm.

**Interview process**:90-minute face to face interview in our Leicester office. Competency based interview plus a listening skills exercise and numeracy-based task.

**Induction & Training**: You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. This is followed by onsite on the job training. You’ll spend most of your week onsite for the first 3 months.

**Planned induction date**: Monday 11th August.

**What you’ll be doing**:

- Be the first point of contact for telephone service enquiries, offering instant resolution wherever possible.
- Take full ownership of client requirements.
- Manage complaints, with help from Complaint Resolution team if needed.
- Deal with complex administration and invoicing queries.
- Meet service levels and quality standards.
- Become multi-skilled in all aspects of customer support.
- Take ownership for your personal development.

**What you’ll bring**:

- Customer focussed and motivated to deliver results that exceed expectations - essential.
- Excellent written and verbal communication skills, along with ability to interpret invoices and spreadsheets - essential.
- Confident with planning and prioritising your workload.
- Excellent attention to detail.
- Organisation and time management skills.
- Fast and accurate typing skills.
- Ability to use multiple systems and follow processes during client telephone calls

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of £24,665
- Discretionary company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- Private health cover
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- Wellbeing services & resources
- AXA employee discounts

LI-Hybrid #FeelgoodHealth

**Who we are**:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.

**Salary**: £24,665