Service Co-ordinator

3 days ago

Birkenhead, United Kingdom The Business Connection Full time

Working for this established and growing organisation, the Service Co-ordinator will provide a professional customer focused telephone service, ensuring efficiency and understanding at all times, dealing with callers relating to their service plans as wellas undertaking the administration work. The Service Co-ordinator will be rewarded with 25 days’ holidays plus Bank Holidays and an extensive benefits package. The company are close to public transport links, so very accessible from Liverpool and the Wirral.

**Overview of Responsibilities**
- To provide a comprehensive support and administration service for the Management Team, ensuring data is input on any inhouse systems as directed
- To ensure the maintenance of adequate client records to demonstrate compliance with FCA requirements and facilitate regulatory reporting
- To collate and issue all documentation as required
- To communicate effectively with relevant internal and external parties
- To ensure strict adherence with company procedures and external compliance regulations
- Any other duties as reasonably required

**Essential Skills**:

- Excellent communication skills both written and oral
- Previous experience of working within a similar environment
- Professional, courteous, and confident telephone manner
- Ability to use initiative, prioritise and meet deadlines
- High level of interpersonal skills and the ability to communicate with people at all levels
- Excellent organisation ability
- Ability to understand and developing knowledge of FCA regulations
- Excellent planning and prioritising skills
- Ability to analyse and problem solve

Keywords: Administrator, administration, admin, admin assistant, service co-ordinator, customer service, telephones

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.

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