Global Process Owner

Company Description
**Informa** is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

**Informa** is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

**Informa’s** divisions include:
**Informa Connect**, a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn and share knowledge.

**Informa Intelligence**, providing digital intelligence and data-based products, consultancy and research services that help businesses in specialist markets make better informed decisions, spot opportunities and gain competitive edge.

**Informa Markets**, creating platforms for international markets to trade, innovate and grow. Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive.

**Informa Tech**, a division bringing specialism in technology. We aim to inspire the global technology community to design, build and run a better digital world through research, media, training and events that inform, educate and connect businesses and professionals working in technology.

**Global Support** is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

**Job Description**:
The Global Process Owners team are responsible for overseeing and leading change in the Shared Service Organisation. This involves collecting and consolidating Shared Service performance data, leading continuous improvement initiatives to improve the performance and effectiveness of the SSO, as well as ensuring that the SSO drives compliance through the Informa business. The Global Process Owner is responsible for the end to end process in their assigned process stream. They must lead and facilitate their process community to ensure that the needs of the business are being identified, evaluated and prioritised.

The role will report to the Head of Global Process Owners.

**Key responsibilities**

The **Global Process Owner** is expected to assume the following key responsibilities plus any other reasonable duties as required:

- To provide global leadership, direction and oversight for Informa’s Enterprise Resource Planning (ERP) systems (SAP & Oracle)
- To drive the implementation of process changes that support the appropriate blend of automated and manual process solutions
- To be accountable for assuring successful implementation of standard global processes, evaluating end-to-end performance and affecting necessary design or execution adjustments
- To communicate with external peer groups and professional associations to identify trends in processing, technology, service offerings, and sourcing and emerging markets
- To be responsible for identifying level of resources required to successfully implement changes to the business process
- Maintenance and prioritisation of your stream’s road map ensuring that a central repository of initiatives is logged and maintained
- To own your process streams SOPs and training material and ensure that they are kept up to date as changes are implemented
- Continuously benchmarking internal processes against best practices to determine gaps, opportunities for improvement, and alignment with commercial design requirements
- Ensure that the company’s strategies and goals are implemented within your sphere of influence
- Ensure that you maintain a high level of engagement from members of your stream
- Communicate key strategy messages and performance metrics to your stream via Global Communities of Practice and other informal meetings
- Monitor your stream’s performance indicators to help analyse non-compliance with its overall delivery and quality performance metrics
- Help identify corrective actions when metrics indicate non-compliance, with the relevant other parties
- Take an active role in key Global Support projects, initiatives, acquisitions or disposals that impact your process and team

**Qualifications**:

- Qualified accountant (eg ACA, CIMA etc)
- In depth knowledge and understanding of the mechanics in your process stream (R2R, P2P, O2C) and how these fit into the wider global environment
- Highly skilled in coaching and mentoring of non-direct reports with advanced influencing abilities