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Customer Success
2 weeks ago
Monster Group (UK) Ltd is a thriving e-commerce retailer offering a diverse range of high quality and great value products to an international market. We source all our products direct from suppliers, retail them across 80 different platforms worldwide and distribute them directly to our customers from one of our Monster distribution centres. We pride ourselves on our values; fun, respect, empowerment, and forward thinking, and live and breathe these every day. We are currently looking to recruit a Customer Success/Account Health and Feedback Specialist to join our team based in York. Reporting to our Customer Service Manager, you will play a crucial role in maintaining our outstanding after sales service levels. You will help to ensure we uphold our Five Star Service and feedback levels, and and help maintain Top Seller Status across all of our selling channels.
**Daily Tasks**:
- Liaising with marketplaces and operating as a point of contact for account performance management matters.
- Create and provide novel solutions for our customers.
- Monitor feedback levels and respond to feedback and reviews. Celebrating successes and striving for continuous improvement.
- Monitor and resolve customer returns, cases, and claims according to company and marketplace processes.
**Key Skills required**:
- A positive and forward-thinking approach, and able to keep calm under pressure.
- Team work as well as initiative to work on your own.
- Driven and determined to ensure that we receive the best possible outcome when working with our Marketplaces.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Computer literate to a high standard, with great Microsoft Office skills.
- Being able to write and speak in another language other then English, would be hugely beneficial.
**Monster Benefit Package Includes**:
We have an abundance of brilliant benefits for our wonderful Monsters to enjoy. These include:
- Highly competitive pay with different pathways to increase your salary with performance and development in your role.
- Private Medical Care.
- Medical Cash plan.
- Long service awards - an extra days holiday for every year worked (up to 5 years).
- Birthday lie in.
- Summer and Christmas parties.
- Shop 'til you drop discounts
- Team welcome breakfast on us.
- Monster's Monthly Wheel of Fortune.
- 20% off our product range.
- Free Parking at all sites.
- 25 days holiday plus bank holidays.
- Copious amounts of tea and coffee plus the famous orange treat bucket
- Dress down every Friday.
We also make a donation to charity every time someone new joins the Monster family We strive to create an exciting working environment that’s fun and full of laughter, where people can develop, learn, and grow with the company.
**Working hours**:Full time, Monday to Friday 9.00am to 5:30pm (37.5hrs per week).
You will be based at our modern offices near Sheriff Hutton (YO60) therefore it is essential that you have your own transport.
We strive to create an exciting working environment that’s fun and full of laughter, where people can develop, learn, and grow with the company.
Ability to commute/relocate:
- York: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
