Admin Supervisor

Admin Supervisor

Salary : Depending on experience and discussed at interview

Hours: 30 hours

Calow and Brimington Practice is at the heart of a diverse community servicing 7,800 patients across two sites close to Chesterfield. We are looking to recruit an admin supervisor to join our small and friendly team.

Applicants should possess and be able to demonstrate a good level of English Language, be organised and able to work under pressure. The role requires a level of accuracy, excellent administration skills and ability to prioritise a busy workload.

Experience of working in primary care is essential together with knowledge of the SystmOne clinical system, reliability, enthusiasm and self-motivation are qualities we are looking for in the person to take on this role.

In addition to salary we offer contribution to the NHS pension scheme, 5 weeks pro rata annual leave. The salary will be discussed further at interview, experience will also be taken into account.

For further information contact Sarah Smith, Assistant Practice Manager on 01246 220166.

Main duties of the job

Supervision of all administrative / reception staff and overseeing daily workflow. Managing the admin rota and annual leave requests.

Managing the admin task screen, prioritising work and delegating to staff.

Running and creating searches on SystmOne.

Administration duties include managing appointments, typing, scanning, 'choose and book', referrals, enquiries. Multi-tasking is key and the ability to prioritise workload.

**Person Specification**

**Qualifications & Training**

**Essential**

GCSE or equivalent in English and Maths

**Experience**

**Essential**

Demonstrable experience of handling large call volumes

Experience of working in a call centre or customer service environment

Primary Care experience

Able to communicate professionally at all levels within an organisation and with patients, service users and outside agencies.

Able to use own initiative within set boundaries.

Able to make judgements when dealing with situations - knowing when to seek support by referring to a more senior member of the team.

Able to use discretion when dealing with patients and outside agencies or sensitive and confidential information.

Able to work unsupervised at times; prioritise own workload.

**Desirable**

Proficient in IT e.g. Microsoft Office packages, Internet

**Personal Attributes**

**Essential**

Team player

Personal resilience asks for support when needed.

Excellent awareness and practice of confidentiality.

Adaptable to meet the needs of the organisation.

Ability to work with limited supervision.

Ability to calmly work to tight timescales and under pressure, responding to competing demands.

**Disclosure and Barring Service Check**

**Job Type**: Part-time

**Salary**: £11.00-£13.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chesterfield, S43 1DD: reliably commute or plan to relocate before starting work (required)

Work Location: One location