Customer Service Advisor

7 days ago


Glasgow, United Kingdom Smart Metering Systems Full time

558
- Glasgow
- Permanent
- £20546.50 plus excellent company benefits

**Why choose us?**

**Choosing to work for SMS means choosing to make a difference.** **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

**What's in it for you?**
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Share Incentive Plan.
- Life Insurance (4 x annual salary)
- Pension matching scheme (upto 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

**What's the role?**

You will be a hard working, motivated and experienced individual who is required to be part of our industrious Customer Service team. You will be working in a fast paced, ever changing working environment with multiple priorities and targets.
Some of your duties would include responding to customer/supplier enquiries, providing information & helping solve customer/supplier issues, liaising with other departments within SMS to help achieve customer satisfaction among other tasks, always providing a high standard of Customer Service.

**Key responsibilities**:

- Deliver exceptional Customer Service consistently
- Handling inbound/outbound call queries
- Complaint Handling and ownership from start to finish in accordance to SMS complaints policy
- Providing information to Suppliers on request
- Liaising with internal department teams regarding queries to ensure delivery of service

**To be considered for this role, we would love you to have**:

- Experience with energy industry desirable but not essential
- Ability to work with other team members to achieve a common goal
- Strong communication skills, both written and spoken
- Ability to use judgement to make sound decisions and solve problems
- Business awareness and technical understanding

**#LI-Hybrid



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