Legal Expenses Claims Handler

**Claims Handler, Legal Expenses - Croydon**

**About us**

Markel International underwrites a diverse portfolio of property, casualty and marine insurance and reinsurance business on a world-wide basis. Markel International underwrites through Lloyd's of London, and regionally through commercial insurance routes.Our International portfolio also operates through Abbey Protection Group, Abbey Tax, Abbey Legal and LHS Solicitors. We are a division of the Markel Corporation, which markets and underwrites speciality insurance products and programmes to a variety of nichemarkets. In each of these markets we seek to provide quality products and excellent customer service so that we can be a market leader. Our financial goals are to earn consistent underwriting profits and superior investment returns to build shareholder value.

At Markel we hold the individual's right to self-determination in the highest light, providing an atmosphere in which people can reach their personal potential. We respect our relationship with our suppliers and have a commitment to our communities. Aboveall we enjoy what we are doing. There is excitement at Markel, one that comes from innovating, creating, striving for a better way and sharing success with others.

**The role**

Department overview

The BTE Claims team deal with assessing and managing indemnity provided to policyholders for the purpose of pursuing/defending a range of legal action, including employment, property and contractual dispute and fitness to practise investigations.

**Key accountabilities**

Duties and accountabilities
- A Claims Handler provides an efficient claims handling services to all customers by responding to LEI claims using excellent written and call handling skills, in line with department service standards and internal/external service level requirements.
- Claims Handlers will handle claims from start to conclusion, which involves investigating the validity of a claim and, where a claim is accepted, maintaining a regular review of its validity. This includes negotiating cost funding with solicitors and managingtheir costs to ensure compliance with policy terms and conditions.
- The Claims Handler will regularly liaise with solicitors, barristers, accountants, insurance brokers, and directly with policyholders.

**Skills & experience**

Skills, knowledge and experience
- Exceptional communication skills are required, together with a skill for evaluating legal documents.
- Enquiring and inquisitive, with the ability to identify areas of challenge and to articulate reasoned arguments to legal professionals.
- Excellent time management skills, in order to adhere to demanding service level standards and maintain an active case load.
- Previous claims handling experience, preferably in Legal Expenses Insurance
- Analytical
- Legal training, preferable a law degree
- Previous Insurance experience will be preferable
- Good understanding of the legal industry

**Other**

Markel competencies
Pursuit of excellence
*Consistently provides quality work products
*Adapts behaviour to reflect the style of others to foster effective working relationships
*Finds the most efficient and practical means of overcoming challenges
Customer focus
*Actively looks for solutions to customer problems
*Seeks to further knowledge of customer needs
*Builds relationships with customers and responds to needs by demonstrating tact, empathy and professionalism
Business results
*Seeks the best and most direct option to accomplish tasks
*Demonstrates effective organisation skills
*Applies logic and draws accurate conclusions from information
Collaboration
*Helps others succeed
*Approaches change in a positive manner
*Listens for and acts on key information
Strong foundations
*Holds self and others accountable to ethical standards
*Takes ownership and accountability for own development
*Shows accountability and resilience in achieving goals
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.