Claims Handler

Do you have a Claims or Legal background and are looking to develop your career working for a people powered, forward thinking insurance business?

Come and help us provide an outstanding legal expenses claims handling service to our clients here at Markel

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.

Join us and play your part in something special

The opportunity:

It's an exciting time to join Markel as our business grows, and we have a great new role for a Legal Expenses Claims Handler to join our ATE team based in our Croydon office. We can offer hybrid working 3 days in the office / 2 days working from home and offer a great starting salary plus 10% annual bonus along with a great benefits package.

The ATE Claims team deal with assessing and handling indemnity provided to policyholders for the purpose of pursuing a range of legal action, including personal injury, clinical negligence, professional negligence and insolvency. The role of ATE Legal Expenses Claims Handler is one of cost assessment relating to a range of litigation but largely injury and clinical negligence claims. 

What you'll be doing:

• Provide an efficient claims handling service to all customers by responding to claims using excellent written and call handling skills, in line with department service standards and internal/external service level requirements

• Handle claims from start to conclusion, which involves investigating the validity of a claim and assessing legal costs in line with the terms and conditions of the relevant policy

• Data input, ensuring all information is captured and inputted onto the internal system (Websure)

• Liaising with solicitors and on occasion, costs lawyers

Our must haves:

• Either a legal background or insurance background with knowledge of injury claims with exposure to costs

• Previous claims handling experience involving the review and negotiation of legal costs

• Previous experience within the insurance or legal industry (claims handlers, paralegals)

• Exceptional communication skills

• Ability to evaluate legal documents

• Enquiring and inquisitive, with the ability to identify areas of challenge and to articulate reasoned arguments to legal professionals

• Excellent time management skills, in order to adhere to demanding service level standards and maintain an active case load

• Analytical

• Good understanding of the legal industry

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better | We enjoy the everyday | We think further

What's in it for you:

• A great starting salary plus 10% annual bonus & strong benefits package…

• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave

• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

#LI-Hybrid #PlayYourPartUK

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