Apprentice Customer Service Advisor

**General Description**:
Liquid Friday is one of the fastest growing companies in the country. We specialise in delivering payroll management and intermediary services to UK contractors and employment agencies. We are passionate about our people, that’s why we are one of the best places to work in the Solent

As one of our Customer Service Apprentices you will be responsible for onboarding high value clients. You will be stepping into an exciting role with more choice around the skills you choose to develop, giving you more opportunities to shape your day-to-day. This could also include interacting with our customers through non-voice channels such as web and mobile chat, supported with full comprehensive training.
- Stunning Head Office Environment
- Ample Free Parking
- Paid Training
- Real career progression
- Liquid Perks an industry leading employee benefits package
- Pension
- Regular Social Events
- Minimum of 23 Days Holiday plus Bank Holiday
- Closed Bank Holidays
- Overtime Availability

**Proposed Responsibilities**:

- Primary point of contact for customers and clients, you will need to listen, probe and analyse feedback to determine the underlying needs of the customer
- Prompt resolution of issues and challenges, taking full responsibility to ensure that all enquiries are resolved within agreed timescales
- Effectively empathising with customers and handling objections and queries confidently to allay any concerns.
- Maintaining accurate client records and complying with regulatory requirements on all matters
- Adhering to processes and procedures all service related matters and escalating upwards as appropriate
- Contribute towards projects designed to improve the service offered by the business
- Any other ad hoc duties as required

**Equal Opportunity Statement**:
At Liquid Friday, embracing diversity in all its forms and fostering an inclusive environment for all people to do the best work is important to us. This is integral to our mission of being “The Home of Umbrella”.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

At Liquid Friday, we take inclusion and diversity seriously. We know that getting this right is critical for us to live our organisation’s values of Getting It Done, Respecting Others & Focusing on Growth.

**What training will you receive and what qualification will you get at the end?**

This is a great opportunity to gain a Level 2, 3 or 4 Business Administration qualification whilst working within an exciting and growing business. Liquid Friday have a strong record of employing 100% of Apprentices who have successfully passed their Level 2 Business Qualification seeing many of our previous Apprentice’s moving into new and exciting roles; including, Payroll, Facilities Management, Finance & Marketing.

100% of apprentices have agreed to stay with Liquid Friday, some have been promoted into Senior roles within their teams. Others have requested to move into other areas of the business. Successes include Lewis, who is now Head of Payroll with a team of 10 and Dan, who is our Head of Marketing with a team a 3.

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: £13,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Profit sharing

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Portsmouth: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person