Case Administrator

**Job Title: Case Administrator, Case Preparation and Presentation**

**Contract: Permanent, Full time - 36 hours**

**Salary: £20,935 - £28,139 per annum (dependent on experience)**

**Location: Stratford**

**We are adopting a hybrid approach to working and our teams are planning for this. For most roles this will mean a mix of office based and remote working.**
- **Working life doesn't always have to be 'nine to five' and we support flexible working wherever possible. Please chat to our resourcing team about the flexibility we could offer for this role.**_

**About us**

Our **vision** is safe, effective and kind nursing and midwifery that improves everyone's health and wellbeing. As the professional regulator of more than 700,000 nursing and midwifery professionals, we have an important role to play in makingthis a reality.

Our core role is to **regulate**. First, we promote high professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigatewhen nursing or midwifery care goes wrong - something that affects less than one percent of professionals each year.

To regulate well, we **support** our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support peopleinvolved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to **influence** health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We useour voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation

**About the Role**

Providing a comprehensive support service to the Case Preparation and Presentation team and to assist with the timely progression of cases throughout the lifecycle and in line with the rules, operational standards and performance measures.

**Skills and experience required**
- Excellent communication skills, both oral and written.
- Experience of working in a customer service environment.
- Ability to manage a high workload, including planning and managing time effectively.
- High quality, sensitive and effective customer care skills.
- High level of attention to detail, in order to produce reliable and accurate work.
- Experience of working to challenging deadlines.
- Ability to work as part of a team to achieve a shared goal.
- Highly motivated with a flexible approach.

**Professional Regulation New Ways of Working**

We are changing the way we do things. We are currently in the implementation stage of our new ways of working. This work will move us towards a process that supports better patient care by encouraging openness and learning.
We are putting people at the heart of our new ways of working. We understand for many people making a complaint to us, can be stressful and uncomfortable. That is why we are improving our current processes and providing information on the support that is availablefor patients, service users and families with our dedicated public support service.
Moving to our new ways of working will allow us to be a compassionate, fair and transparent regulator. We will aim to make the best decision, to enable better, safer care for people in the future at the earliest opportunity.

**Why work for the NMC?**

Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To findout further information, please look at our benefits page.

**To apply**

For more information about the role please read the job description and the person specification.