Dispenser

**DUTIES**: Work with the Dispensary and Clinicians in accordance with agreed practice prescribing standard operating procedures. Dispense medication and produce blister pack medications. Process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines. Processing prescriptions in line with agreed clinical protocols and within your competency.

Undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients. Carry out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.

Be involved in medication related projects within the practice, e.g. promoting use of over the counter medication, or other CCG initiatives. Assist with any medication related QOF work as appropriate. Help to plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing Liaise with Clinicians and staff to resolve prescribing queries.

Provide telephone support to patients who have queries about their medication, under the direction of the PCN pharmacist or in relation to tasks received. When required, assist patients with medication compliance issues and counsel them about medication e.g. inhalers, eye drops etc. Advise Clinicians of alternative medication options when prescribed medication is out of stock or unavailable.

TECHNICAL AND ADMINISTRATIVE Work with the Practice multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes and reducing wastage. Work closely with practice prescription teams in sorting and streaming general prescription requests, so as to allow GPs and clinical pharmacist to review the more clinically complex requests. Work closely with the prescription admin staff to ensure medication is correct in a timely manner. Ensure that all information is recorded accurately using computer systems.

Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS) and help to promote the use of online ordering. Maintain accuracy when recording information in patients records and ensure all relevant information is documented in a timely manner and in accordance with local protocols. Carry out housekeeping whilst in patients records e.g. dose optimisation and medication alignment.

Work with the practice managers, PCN pharmacist and GPs to ensure the practice is compliant with CQC standards where medicines are involved. To adhere to strict confidentiality policies at all times. GENERAL The post holder will: Ensure the principles of openness, transparency and candour are observed and upheld in all working practices. Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.

Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control Lead Ensure that all activities are monitored and evaluated. Attend internal meetings as required. Work in accordance with Practice policies, including the equal opportunities policy and practice. Attend any training courses and supervision sessions as required.

Work with due regard to the Health and Safety Policy, ensuring that all practices and procedures are undertaken in accordance with issued guidelines. Undertake any other duties as may reasonably be required from time to time