HR Advisor
1 day ago
Our client, an award winning Customer Service Outsourcer are seeking an HR Advisor, initially on a 6 monthe fixed term contract with a strong possibility of going permanent.
To deliver a proactive and flexible HR service by providing relevant and appropriate HR support to line managers and employees, whilst driving best practice and ensuring compliance with all company procedures, documented policies and employment legislation.
- Providing advice & assistance to managers and employees
on policies, procedures, legislation, and best practise
- Consulting on issues related to workplace relations and
performance management
- Advising on employee relations cases
- Upskill & Coach Managers to drive high performance
- Facilitating/presenting at upskilling sessions for Team
Managers (including content)
- Facilitating HR session on new starter Induction
- Advising on staff development
- Contributing to the continuous improvement of HR
processes, practices and customs
- Maintaining HR data for complex cases
- Dealing with Flexible Working Requests, Probationary
Reviews and Occupational Health Referrals and all
associated correspondence
- Maintenance of weekly HR metrics
- Advising and resolving complex payroll queries
- Checking various payroll data sheets and advising payroll of
any updates to agree payroll sign-off administration including
verification.
- Logistics co-ordination.
- Day to day query management.
Essential Requirements:
- An enthusiasm and desire to proactively and quickly learn, research and apply
- proven HR methods/theories/strategies
- Previous HR Advisor experience
- Ability to prioritise & manage high volumes of employee queries, ER cases and requests
- from various sources across the business
- Experience of corresponding and communicating with employees
- Proven experience at working within a constantly changing environment
- Effective oral and written communication skills to a diverse client group
- Excellent interpersonal and coaching skills
- Excellent Excel skills with ability to research/analyse & reason information in
- tight/conflicting timeframes
- Full driving licence and car owner
Desirable Requirements:
- Previous experience within a contact centre or HR Shared Service environment
- Knowledge of employment law or willing to self-learn in own time
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