Neighbourhood Officer

4 days ago

Lambeth, United Kingdom The Hyde Group Full time

**Neighbourhood Officer**

**Lambeth, London**

**Up to £37,000**

Hyde is looking to recruit a Neighbourhood Officer.

As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, the Neighbourhood Officers goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.

**Responsibilities**
- Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
- Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
- Provide a proactive front-line service to customers.
- Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
- Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
- Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
- Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
- Maintain accurate records, documentation, and databases related to property management activities.
- Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.

**Essential Qualifications and Skills**
- Previous experience within a site-based Neighbourhood or Housing position.
- Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
- Excellent communication and interpersonal skills for effective stakeholder engagement.
- Attention to detail and ability to maintain accurate documentation.
- Problem-solving skills to address maintenance and tenancy issues.

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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