1st Line Support Engineer

2 days ago


London, United Kingdom Robert Half Full time

Robert Half Technology are assisting UK's leading innovation agency to recruit a 1st Line Support Engineer on a contract basis based in their London office. This role will be paying between £100-£175 per day. Hybrid working

**Role**
- The 1st Line Support Engineer will be responsible for ensuring that any queries are passed onto the correct team
- Ensuring that any incidents are dealt in a timely manner
- Being the first point of contact for incoming queries
- Operating the ticketing system
- Working closely with 2nd/3rd line support teams
- Office 365 including SharePoint and OneDrive implementation and support

**Profile**
- The 1st Line Support Engineer will have excellent customer service skills
- Experience of MS Windows and Office
- Good knowledge of Windows 2016/19 Active Directory and Group Policy
- Experience administering Microsoft Active Directory, Exchange Server & Office 365
- Have great analytical skills
- Experience of help desk systems, logging and progressing calls, closure, and follow-ups

**Company**
- UK's leading innovation agency with offices in London
- £100 - £175 per day, via an umbrella company
- hybrid working

**Salary & Benefits**

company, depending on experience
- The salary range/rates of pay is dependent upon your experience, qualifications or training_.



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