Content Editor

4 days ago

Bristol, United Kingdom Alexander Mae South West Ltd Full time

**Content Editor / Copywriter**
**100% office based**
**Outskirts of Weston-super-Mare / own transport required**
**Competitive Salary (DOE) + Superb Benefits**

**The Company**:
Our client, an expert in their field is well established and deliver world-class technical support on behalf of their impressive client base. They have a fun working environment and genuinely value their employees offering great staff incentives.

**The Job**:
Working with impressive technology biased brands our clients Digital Delivery (DD) function creates the content for those support tools underpinned by continuous insight.

The Content Editor writes articles, specs, step-by-step trouble-shooter scripts and other support content that enable non-technical people to resolve technical problems and find the answers to general device queries.

The role requires the editor to have an excellent command of English and the ability to answer complex questions in a simple and easy-to-understand manner.

**Day to day duties: Create new content in response to**:
New product releases
Client requests and feedback
Social media queries (forums, twitter etc.)
Call drivers
Operating system updates/releases
Own or other’s experience (I wonder if )
Ensure that customer’s questions return the right answers within the search tool
Review existing articles, specs and trouble-shooter script content on a regular basis
Review and update content in response to insight & feedback

**Strategic requirements**:
Play a key role in implementing our content strategy by providing the right content delivered appropriately
Utilise and appraise available insight
Adhere to best practice standards in content creation and delivery.

**Skills/Experience**:
Good grasp of spelling and grammar with a clear writing style with good attention to detail
Ability to explain complex processes clearly and without ambiguity
Image and text editing familiarity (e.g. Photoshop, Fireworks, etc)
Basic HTML

**The Person**:
Ideally an English, Creative Writing, Journalism Graduate or similar
Confident pro-active approach - able to propose & crucially follow through Technically capable, curious independent thinker
- with a passion for Technology and Gadgets
Adept in problem solving & resolution, Team player with a ‘can-do’ attitude, Ability to work independently and meet deadlines
Diligence, attention to detail and the mindset of taking pride in your work and must be self-motivated

**The Salary**: Competitive Salary (Dependent on experience)
**The Hours**: Monday to Friday 9am - 5pm / 100% office based
**The Benefits**: AMAZING working environment, table tennis table / gaming area / break out area / outdoor space / lovely people 20 days + 8 days Bank Hols, enrolment into company pension, Employee benefits/discount scheme, and Spotify group subscription, FREE Parking

**Benefits**:

- Life insurance

Schedule:

- Monday to Friday

Work Location: One location

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