Housing Support Advisor

Job description

Vacancy: Housing Support Advisor (Maternity Cover)

Closing date: Tuesday 21 October 2025

Shortlisting: Wednesday 22 October 2025

Proposed Interview date: Thursday 30 October

**Salary**: £36,427.49

**About**the vacancy**:
We are looking to hire a Housing Support Advisor on a 10-month fixed-term contract.

Our customers are at the heart of everything we do and as the Housing Support Advisor, you will provide housing related support and money advice services to enable customers to take on and sustain a tenancy to prevent homelessness, liaising with internal colleagues and external partners to ensure any support needs are addressed.

You will be responsible for providing advice, guidance, assistance and support to customers on a wide range of financial and tenancy management issues, to enable customers to sustain their tenancies and live independently in their homes

**Specifically, in the role you will**:

- This role supports customers to deal with issues that may threaten their tenancy or housing status, especially with matters regarding money advice, household management, health and wellbeing and anti-social behaviour.
- You will manage a caseload of customers with a variety of need within a defined neighbourhood, with effective signposting for additional specialist support as required.
- You will give advice, guidance, assistance and support to customers with regard to welfare benefits and income maximisation, access to grants and statutory benefits and ensure customers are not financially excluded.
- You will keep up-to-date with and disseminate information on, all national and local benefits changes, both legislative and administrative, as appropriate. You will initiate benefit take-up campaigns and other initiatives amongst NCH’s customers as required.
- You will advocate and negotiate on behalf of NCH and its customers with the relevant statutory authorities on individual cases up to and including representation at First Tier Tribunal in respect of a wide range of welfare benefits.
- You will be responsible for identifying support needs using a risk assessment approach and will use the most appropriate internal and external referral route to ensure any unaddressed needs are met.
- You will be responsible for assessing support need and drawing up support plans with customers and have overall responsibility for maintaining and updating these on an ongoing basis. You will offer appropriate levels of support in a sensitive manner, taking into account the emotional and intellectual needs of the customer, respecting their choice and privacy.
- You will be responsible for the management of decants to customers who need to move temporarily or permanently from their home in an emergency situation.
- You will encourage customers to fully participate in their community and to engage with the services available to them. You will work with neighbourhood and other teams to identify customers who would benefit from welfare advice-and support.
- You will regularly visit customers and provide support, information, advice and other help to enable customers in the pre
- and post
- tenancy stages of their resettlement.
- You will develop and maintain close links with statutory and voluntary agencies and professionals to enhance partnership working and sharing of information in accordance with data protection regulation, including the DWP, Social Services, Health Services, Probation, substance misuse and mental health services etc.
- You will establish networks with advisors both internally and externally, identifying and replicating good practice initiatives in the sector that address and mitigate the effects and risks of welfare reform for both NCH and its customers.
- You will prepare reports and statistical analyses of caseload as required.
- You will collect and record customer data.
- You will respond proactively to customer complaints.
- You will act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure.
- You will keep abreast of all relevant legislation and good practice issues relating to the role.
- You will be responsible for the identification and management of business risk.

(Please refer to the attached role profile for more information.)

**Application Process**:
**Your Hedyn, our comprehensive benefits package**:
We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

**Enhanced Pension Scheme**:
We offer an attractive pension scheme with generous employer contributions.

**Enhanced Annual Leave**:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years’ service.

**Agile Working Policy (depe