Head of Maintenance

**The Opportunity**

This exciting role will involve leading the Maintenance and Facilities team within Medivet and driving continuous quality service and cost improvement.

You will build and maintain relationships with Divisional and Regional Directors, Branch Partners and Practice Managers to prioritise maintenance works in a planned manner, maximising the reactive maintenance budget.

The position will support the Divisional and Regional Directors and Clinical operations team
to deliver their regional growth plans.

**Key Benefits**
- Health cash plan (covering dental, physio and optical services) with 24/7 Private GP
- Life Assurance 3 x salary.
- 33 days’ annual leave (including Bank Holidays) rising to 38 with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- Internal CPD and access to Clinical Communities.
- Funded certificate opportunities.
- Pension scheme.
- Cycle to Work scheme.
- Discounts on Medivet products and services for your pets.

**Role Accountabilities**
- Key member of the Medivet Leadership Team (MLT) who supports Medivets growth plans
- Lead and develop the facilities and maintenance team to drive continuous quality service and cost improvement to maximise value for the business.
- Build and maintain relationships with Support Office functions, Divisional and Regional Directors, and Branch Partners
- P&L accountability for Repairs and Maintenance and drive supplier performance to improve their commerciality and performance.
- Develop the annual investment programme to support the Pride in Clinics investment programme (PIC)
- Project manage Pride in Clinic projects identified in the annual programme
- Prioritise effectively to influence the annual spend on OPEX and CAPEX activity
- Be the “client manager” for Maintenance and Facilities, with a highly professional and totally focussed customer care approach
- Accountable for the communication of property maintenance activities with the Clinics, Regional and Divisional teams - and with all Support Centre functions
- Accountable for communications to the wider company for all maintenance activities
- The main contact point between Medivet and the facilities management company
- Manage the contract for the facilities management company ensuring SLAs are met and maintained (currently MML)
- Manage the relationship and performance and cost between the utility consultant and Medivet and support ESG delivery (Currently Inspired)
- In association with the Procurement team manage the tender process for any work packages outside the areas covered by the facilities management company e.g. waste, etc.
- Accountable for major incident recovery plans as required to minimise loss of trade.
- Accountable for monitoring adherence to overall compliance to H&S matters relating to property issues.
- Accountable for assisting with the management of the estate for landlord obligations, lease renewals, dilapidations, etc.
- Management and accountability of H&S to ensure adherence and compliance with current Health and safety legislation.
- Assist in developing an environment strategy including completing annual Eco Vardis assessment.
- Co-ordinate the SECR and ESOS reports with the energy consultants (currently Inspired)
- Ensure any clinic closures or consolidation plans are managed with regard to strip out, void property inspections and complete closure of all utilities as appropriate with disposal plans
- Manage waste and support ESG delivery

**Your Skills & Experience**
- Good project and programme management skills
- An excellent knowledge of construction, building services and project processes.
- Good commercial and financial awareness and acumen
- Great working knowledge of H&S preferably in a construction, maintenance and clinical environment
- Good understanding of environmental issues and legislation e.g. ESOS, SECR, ESG, etc
- Delivery of assigned projects to time, budget and quality standards
- Deliverance of business goals in a timely and effective manner
- Ability to build strong and lasting relationships with internal and external stakeholders
- Interpersonal skills and the ability to motivate and engage both existing teams and prospective business owners
- Highly proficient in using MS Word, Excel, and PowerPoint, enabling creation of visually and verbally engaging reports and presentations
- Thorough understanding of clinics operations, organisation and processes.
- Pro-active approach to issue resolution with a 7-day (24/7/365) mind set
- Passion for customer service and getting the job done
- Have a good understanding of construction/project terminology and processes.
- Leadership skills, particularly relationship building
- Ability to understand the complexities of delivering construction/facilities-based projects in a working retail/healthcare environment
- Excellent communication and time-management