Head of Technical Support

This range is provided by Burns Sheehan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Burns SheehanSenior Director - Head of Platform Engineering, Infrastructure & SecurityHead of Application Support - £80,000 + 10% bonusA leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally.This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications.The ideal Head of Application Support will have experience with the following:Leading a team of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms.Owning the 2nd/3rd line customer support for application, network, and device-related needs.Driving operational and project efforts within the team to ensure reliable change delivery.Overseeing team activities, assigning tasks, and ensuring operational delivery meets customer needs.Mentoring team members, providing feedback, and setting priorities.Ensuring security is integrated into all aspects of the application environment.Developing and owning a roadmap of technology projects and changes.The ideal Head of Application Support will have experience with the following:Experience with Microsoft Windows Server and Debian/Ubuntu Linux system administration.Line management experience, including managing offshore teams.Automation and configuration management skills.Experience in IoT and/or Fire and Security or similar industries at scale (100k+ devices).Experience with system maintenance, patching, and backups.This is a fantastic opportunity for an experienced IT leader to make a significant impact in a rapidly growing, private equity-backed international IoT company. If you're ready to lead a dedicated team and take ownership of critical application platforms, please applyHead of Application Support - £80,000 + 10% bonusSeniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTechnology, Information and MediaReferrals increase your chances of interviewing at Burns Sheehan by 2xGet notified about new Head of Technical Support jobs in Watford, England, United Kingdom.London, England, United Kingdom 4 days agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 3 weeks agoHemel Hempstead, England, United Kingdom 3 weeks agoHitchin, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon Area, United Kingdom £140,000.00-£150,000.00 9 hours agoLondon, England, United Kingdom 1 week agoRegional Workshop Support Manager - SouthGreater London, England, United Kingdom 6 days agoLondon, England, United Kingdom 1 week agoIT Senior Director - Performance Management and GovernanceLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 5 months agoLondon, England, United Kingdom 4 days agoWelwyn Garden City, England, United Kingdom £70,000.00-£80,000.00 10 hours agoHead of Climate Resilience and Technical AdvisoryLondon, England, United Kingdom 2 weeks agoWoking, England, United Kingdom 6 days agoStudio Manager, CoSTAR National Lab at PinewoodLondon, England, United Kingdom 4 weeks agoHead of Procurement, Non IT Services and EuropeLondon, England, United Kingdom 1 week agoWoking, England, United Kingdom 5 days agoLondon, England, United Kingdom 4 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr