Maternity and Neonatal Voices Partnership Chair

An exciting opportunity has arisen for an individual with recent experience of using our maternity and neonatal services within Cwm Taf Morgannwg University Health Board as lay person Chair of our newly created Maternity and Neonatal Voices Partnership Forum. This position is critical for the success of the implementation of Welsh Government's All Wales Patient Experience Framework. You will work alongside members of the multi professional team, key stakeholders and other service users to shape the future of our services here at Cwm Taf Morgannwg and work with us to drive patient centred, safe, timely, effective, efficient and equitable continous service improvement.
THIS POST IS FIXED TERM/SECONDMENT FOR 24 MONTHS DUE TO MEET THE NEEDS OF THE SERVICE
To support the role of the Women’s Experience Midwife & Consultant Midwife in promoting excellent maternity and neonatal service user experience, and contributing to continuous improvements to deliver the highest possible standards of care and support within Cwm Taf Morgannwg University Health Board (CTMUHB).
The Maternity and Neonatal Voices (MNVP) Chair will be proactive and dynamic in seeking opportunities to gather feedback from service users and communities, escalating issues as they arise from service users, or facilitating the resolution of these by liaison with relevant professional and managerial staff across the hospital site or wider Health Board. To support the maternity and neonatal service in developing and co-producing improvements based upon service user feedback.
The MNVP Chair will be the main contact person for all enquiries to the MNVP, and is the lynchpin of the group; developing networks, connecting interested parties and MNVP member, for example, children’s’ centres, parent and peer support groups, charities and third sector organisations relevant to maternity and neonatal services.
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
**We live by our core values**:
We listen, learn and improve
We treat everyone with respect
We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Work as part of the Maternity and Neonatal Experience team, they will ensure that families are supported in providing constructive feedback, including raising issues at the earliest stage, and resolving the issue as soon as possible to minimise harm and anxiety
Support training or updating where required to appropriate maternity and neonatal personnel, including for newly qualified midwives, nurses and junior doctors as part of their induction programme.
Act as a gateway to other information and support services as appropriate, liaising when necessary with relevant Health Board personnel and partner organisations depending on the nature of the enquiry.
Support service user representation on UHB professional forums, stakeholder panels for workforce interviews etc.
Assist the Women’s Experience Midwife / Consultant Midwife to identify areas that require change or improvement from issues highlighted by service users/families/carers and to recommend actions to senior managers for monitoring and follow up.
Assist the Women’s Experience Midwife / Consultant Midwife by providing Patient Experience information, data and feedback that can be triangulated with complaint and incident information.
Undertake/implement service user surveys, analysing outcomes and report findings
To attend and chair formal MNVP meetings (no fewer than 4 a year)
Have a duty of care for all CTMUHB equipment used throughout the course of duty.
At all times, to act in a manner that reflects and promotes the values and behaviours of CTMUHB and NHS Wales. Act always in a courteous, sensitive, dignified and respectful manner, when dealing with service users and staff, maintaining confidentiality at all times.
Communicate with those who may be in difficult situations including dealing with individuals that may be angry, distressed or bereaved, to support escalation of potential issues or concerns to the relevant manager.
Provide advice and act as a gateway into the complaint’s procedure, including referral to Independent Complaints Advocacy Services when required.
Discuss and attempt to negotiate immediate solutions or resolutions to issues highlighted by service users, families or their advocates (with the support of the Women’s Experience Midwife / Consultant Midwife).
Maintain established links with stakeholders, statutory and voluntary community groups and provide a central point of contact for service users and families for advice and signposting to internal and external services/groups and organisations.
Promote a