Support Worker

**About The Role**:
Are you prepared to go the extra mile to ensure a positive outcome for your customers? Are you motivated to make a positive contribution to the lives of the people we support? If so, we really want to hear from you.

We are looking for a Support Worker to join our Complex needs team in the **Truro/Falmouth** area on a **full-time** basis. You will be scheme based as part of a team of Support Workers, working with people with complex needs, predominantly people with mental ill-health who are at risk of homelessness and you will be supported by a Team Leader and Team Manager.

Your workload will be around 6 customers at any one time, which will give you the time and capacity to provide a **high quality** service. You will be a part of a larger team, who support people with complex needs across mid-Cornwall. We are very proud of our work and helping people is at the heart of everything we do.

As a Support Worker, you will be working closely with other agencies around specific needs including mental health, substance misuse, benefits, private letting agents and landlords and/or others and exploring options around education, training and employment. You will need to write, review and update support plans and risk assessments and take a positive approach towards risk management.

We are looking for someone who is **motivated** to make a **positive contribution** to the lives of the people we support and a “can do” approach to their work. Experience in a similar role would be desirable, however what is most important is having a passion for helping people in the local community. This role will be challenging at times as you will be working with and supporting clients across a range of difficult and challenging issues/behaviours; an **attention to detail**, using your **initiative **and **problem solving** will be key.

This role is being offered on a
**full time**,
**permanent** basis, working
**37 hours** per week on a rolling rota, to include weekend working. Bandwidth hours will be 8am to 9pm.

To be considered for the role of Support Worker, you will be / have:

- Have an understanding of support needs and support planning.
- Have experience of risk assessing and risk management.
- Be a great communicator with the ability to build a rapport.
- Have accurate record keeping and computer skills.
- Confident in lone working and be a good team player.
- Have a flexible approach to work.
- Be able to work under pressure and meet deadlines.
- Be resilient and adaptable.
- Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations.

**What we offer**:
- Discretionary Bonus scheme.- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Lifestyle discounts portal and internal supplier discounts offer great savings.
- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Learning and Development including coaching and professional qualification support.
- Death in Service benefit (3 x salary).
- Family Friendly policies.
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Volunteering days.

**About The Company**:
LiveWest provides over 39,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.