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Operational Support Assistant

2 weeks ago

Manchester, United Kingdom Manchester Airport Full time

**Date**:9 Jul 2025

**Location**: Manchester Airport, GB

**Company**:MAG
- Summary
- Operations Support Assistant
- Based at Manchester Airport
- Permanent position
- 42 hours per week
- 4 on 4 off shift pattern, 12 hour shifts (6:00-18:00 or 18:00-6:00)
- Why MAG?
- Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.
- Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
- At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

- Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service
- The role
- This role sits within the Airfield Operations Team and is responsible for delivering an exceptional customer service through the allocation of coaching requirements to both passengers and crew. You will also provide transactional support to the Operational Controllers to maintain efficient and effective dispatching of operational resource in accordance with SLA, timing and volume requirements, whilst supporting the communication of critical information between service provision and Operational Controllers.
- What will make you successful in the role?
- We are looking for someone who has experience working in airports operations, with an understanding of the environment, safety requirements and the terminology used in the airport environment. You’ll need to work well under pressure and be able to give clear and precise instructions. You’ll also need to be organised and able to prioritise and assign work. It’s also essential that you have or are able to attain UK security clearance to CTC level.

**Equal Opportunities & Reasonable Adjustments**

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

**Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity