Operations Support Assistant

**WE’RE READY FOR OUR NEXT SUPERSTAR**

Global Support Services (GSS) is one of Europe’s fastest-growing small businesses, and we’ve set our sights on becoming the leading provider of specialist security services here in the UK, becoming an employer of choice in our industry along the way. Our vision is to inspire our partners and staff by passionately raising industry standards through the delivery of dependable and sustainable, specialist security services.

No one is a bystander at GSS and so from your first day with us, you’ll be making a valuable contribution. We offer you the opportunity to delight our many prestigious customers while gaining meaningful experience in managing the resources within our business that are critical to ensuring we deliver on our objective of becoming both a supplier and employer of choice within our sector.

**About Global Support Services (UK) Ltd**:
GSS is a great place for people who want to work in a fast-paced environment where everyone is focused on the company’s success rather than their own. We have a team full of people who are great at their jobs, who are easy to work with, and who keep their egos in check We also appreciate a good sense of humour.

We’re very customer-centric in our approach to business, which has served to give us a pragmatic approach to service delivery, one that has served us well since 2010.

**About the Role**:
While we are well-positioned to help shape our industry through passionately raising standards, our continued success depends on our ability to delight our clients.

As such, a really exciting opportunity for an Operations Assistant has arisen within our business. To succeed in this role, you will need to be a self-starter, have an eye for detail and be persuasive in your communication. It is preferred that you have experience in the security or soft services FM marketplace and are comfortable working closely and efficiently with internal and external stakeholders.

**Location**: Predominantly home-based working however, you will need to be a commutable distance from Manchester and Warrington

**Salary**: £25,500 per year

**Hours**: Full time - Mon to Friday (Shifts times 07:00 to 16:00, 11:00 to 20:00, 13:00 to 22:00 on a rolling three week pattern)

**What you’ll be doing**:

- Scheduling of resources to all core contracts and temporary work assignments
- Ensuring all field-based staff are fully briefed and checked on from a welfare perspective
- Supporting our recruitment function through the completion of pre-qualification questionnaires

**How we will help you to succeed**:
During your first few weeks with us, you will work closely with members of our senior management team to get a clear understanding of our client portfolio and our company procedures and systems.

Your induction will include existing client contract familiarisation, spending time with the GSS head office team that will support you, and of course meeting (virtually) some of the field-based team members and partners (including those with four legs) who are working on the contracts you will be supporting.

**We’ll be excited if you are/have**:

- A track record of resource planning, ideally with experience in at least one of the following sectors: security guarding, security dog handling, soft FM services, uniformed services
- Comfortable managing a revolving portfolio of tasks across multiple disciplines, contracts and locations
- An inextinguishable passion for raising standards
- Strong communication skills including an aptitude for report writing and an eye for detail
- The right to work in the UK, and a 5-year checkable work history

**What we will give you**:

- Predominantly home-based working - though you will need to be a commutable distance from Manchester and Warrington
- Competitive pay based on the work you do for us and not your previous salary
- Pro-rata 29 days annual holiday (including bank holidays)
- Professional development appraisal program
- Company pension scheme
- Mentoring from our senior management team
- Genuine career progression opportunities