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Why we want you: We are looking for empathetic and professional casework volunteers to help vulnerable children and young people access the vital services and opportunities they need. You will enjoy being part of a supportive team, working to a high level of accuracy and attention to detail and dealing with complex and personal information. Due to the intensity and complexity of parts of our services, it is essential that our casework volunteers work to the highest standards so that we can provide a safe, high quality and effective service- Tasks: Giving one to one support to young refugees and accompanying them to appointments
- Leading sensitive and comprehensive conversations to assess people’s needs
- Agreeing a plan of action to help people access their rights and entitlements
- Use your Red Cross training to give emotional support to children and young people
- Maintaining client databases
- Referring people to other support services e.g. mental health and loneliness support
- Working effectively with interpreters and the project team, as well as people from the Home Office and other charities
- Identifying and responding to appropriately to safeguarding and protection issues- Skills: A strong communicator and empathetic about the situation and needs of young people and young refugees
- Able to volunteer in a multicultural environment
- Emotionally resilient as you may need to deal with challenging or difficult situations
- Previous experience of face to face client work or casework would be helpful
- Speak English; knowledge of another language would be helpful (particularly one used in the current local refugee population)
- Keep the people we support at the heart of what you do
- Willing to complete a criminal record check- Benefits: Meet new people and be part of a supportive and inclusive team
- A great opportunity to develop your existing skills and gain new ones
- All training and induction for the role (there is no charge for training)
- Reasonable pre-agreed travel expenses for the role
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives
- Opportunities to attend other training and workshops as agreed with your line manager
