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Customer Service Advisor
2 weeks ago
UK Customer Service advisor role
The company
You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their customers purchasing habits. This office is based within the clients offices in Glasgow City Centre.
The role
Customer Service Advisor
The role of the Customer Service Advisor will be to assist customers who are contacting you regarding their current subscription, answer any questions they may have and amend as and when required.
Your duties will include, but not be limited to:
- Answer customer queries
- Resolve any customer issues to the best you can
- Liaise with internal and external departments where required
In return, the Customer Service Advisor will receive:
- Starting salary of £20,000
- Excellent training
- Monday to Friday working week of rotational shift pattern between 8am-8pm with 1 in every 3rd Saturday between 8am-6pm.
- Central office location based at Glasgow Queen Street
About you
The successful Customer Service Advisor will also have:
- Excellent communication skills, both verbal and written
- Organisational skills
- Be comfortable with Microsoft outlook and other ad-hoc administration duties
