Telecomms Administration Apprentice

2 days ago


Bristol, United Kingdom Next Level Training Full time

As part of the Operations team the Business Administrator Apprentice will perform all business administration tasks including order delivery, as well as providing client service to mobile customers.

The role is only suitable for those who are extremely ambitious, display a strong work ethic and invest in their personal development.

**Training Provided**:
**Business Administration Level 3 Apprenticeship Standard**

Main responsibilities:

- Assisting with all business administration tasks including analysis of customer billing data, dispatching customer orders, managing stock inventory and ad-hoc administration duties as and when requested by line manager.
- Answering inbound calls and transferring to colleagues or departments when necessary.
- Providing simple quotes for our smaller clients and on behalf of Operations Team or Account Managers for other clients when requested.
- Processing small & simple orders accurately and in a timely fashion for house accounts and on behalf of sales team when required.
- Escalate to suppliers and proactively chase for order progression to ensure key deliverable dates are met.
- Reporting any issues in order placement or planning to the reporting line manager for early resolution.
- Provide service to our mobile customers, triaging and resolving support tickets, escalating if necessary.
- General mobile account management including regular service calls and monthly bill analysis.
- Working with sales team to analyse prospect/client mobile data for renewals, suggesting suitable mobile tariffs.
- Providing good customer communications both written and orally.
- Dealing with any potential customer escalations and highlighting any issues to the line manager.
- Updating and maintaining CRM.
- Completing billing admin tasks.

**Job Types**: Full-time, Apprenticeship

**Salary**: £12,000.00-£14,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free or subsidised travel
- Private dental insurance
- Private medical insurance
- Wellness programmes

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bristol, BS1 4HW: reliably commute or plan to relocate before starting work (required)



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