Care Navigator
1 day ago
**JOB DESCRIPTION JOB TITLE**: Care Navigator West Derby Medical Centre REPORTS TO: Leadership team Senior Operational Manager Accountable to : Head of Operations HOURS: Flexible between 7:00 20:00 as per rota SALARY: £11.53 per hour Job Summary: Receive, assist, and direct patients in accessing the appropriate service or healthcare professionals in a courteous, efficient, and effective way. To possess excellent customer care skills and ensure all patients and staff are offered an effective, efficient, and courteous service always Provide general assistance within the whole Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures and protocols To work in accordance of written protocols Handling and opening of all mail coming into the surgery Scanning all hospital and clinics correspondence into the practice clinical system Digital fax and photocopy as requested Coding hospital discharge and clinic letters Taking action of all necessary hospital discharge letters/clinic letters Summarising patient files Registering & deducting new and old patients Checking NHS mail, OOH and electronic letters for any action needed i.e. eConsultations Using Iplato/Accurx to send text messages to patients Opening and closing of business premises Stocking clinicians rooms with all appropriate equipment Cold chaining (checking fridge temperatures are within range and reporting any abnormal readings to practice management) Use of PCSE for record movement and queries Reception Navigating patients to the most appropriate services i.e.
identifying emergencies, referring calls to nominated stakeholders. Liaising with patients at the reception desk and via telephone and also digitally Liaising with all non-practice staff i.e. ICB teams, Care home staff, Health Visitors, District Nurses Community matrons, Coroners office etc. Handling patient queries politely and courteously Processing repeat prescriptions Signing out controlled drug prescriptions Taking action of alerts for monitoring bloods/chronic illnesses ensuring patients are up to date Meeting QOF / IIF / GP Spec targets, and arranging appropriate appointments and adding correct invite codes Processing blood forms when instructed by GP or when checking if patient is overdue for any specific blood tests Making general referrals to Treatment room, district nurses etc.
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Care Navigator
3 weeks ago
Liverpool, United Kingdom Service Care Solutions Full timeCare Navigator – Liverpool – £15.50/hour (Umbrella) Monday to Friday – Flexible Hours Around Core Times Location: Head Office (Overseeing Multiple GP Surgeries) Service Care Solutions are recruiting for a Care Navigator to work within our client’s head office, which oversees a network of GP surgeries across the Liverpool area. This is a fantastic...
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Care Navigator
5 days ago
Liverpool, United Kingdom Service Care Solutions Full timeCare Navigator – Liverpool – £15.50/hour (Umbrella) Monday to Friday – Flexible Hours Around Core Times Location: Head Office (Overseeing Multiple GP Surgeries) Service Care Solutions are recruiting for a Care Navigator to work within our client’s head office, which oversees a network of GP surgeries across the Liverpool area. This is a...
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Care Navigator
2 days ago
Liverpool, United Kingdom Service Care Solutions Full timeJob DescriptionCare Navigator – Liverpool – £15.50/hour (Umbrella) Monday to Friday – Flexible Hours Around Core Times Location: Head Office (Overseeing Multiple GP Surgeries) Service Care Solutions are recruiting for a Care Navigator to work within our client’s head office, which oversees a network of GP surgeries across the Liverpool area. This...
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Care Navigator
7 days ago
Liverpool, United Kingdom NHS Full timeRock Court Surgery has an opportunity for a full time memberof staff within our Reception/Care Navigation team. Experience of General Practiceis desirable but not essential as training will be given. We are looking for 30-32 hours per week, Monday to Friday, within the hours of 12:30 - 18:30 and Thursday being 12:30-8pm. Main duties of the job Maintaining...
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Primary Care
1 week ago
Liverpool, United Kingdom NHS Full timePrimary Care - Receptionist & Care NavigatorCare Navigator & Medical ReceptionistDo you have customer service and administration experience? We are looking for a Care Navigator/Medical Receptionist, which is a dual role in our Primary Care Hub and GP practices. You will provide excellent customer service to patients, carers, healthcare professionals and...
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Care Navigator
7 days ago
Liverpool, United Kingdom Green Lane Medical Centre Full timeNavigating patient to the correct service, clinician maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and...
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Receptionist/care Navigator
5 days ago
Liverpool, United Kingdom Old Swan Health Centre Group Practice Full time**KEY DUTIES AND RESPONSIBILITIES**: Answering high volume calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information. Take clear and concise notes of patients interactions ensuring that these are documented accurately in EMIS using Ardens Navigation Template. After appropriate training,...
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Care Navigator
1 week ago
Liverpool, United Kingdom NHS Full timeA leading healthcare provider in Liverpool is seeking a Care Navigator/Medical Receptionist. This role involves delivering excellent customer service in a Primary Care Hub, providing administrative support, and managing call handling duties. Ideal candidates should have relevant experience in customer service and administration, excellent communication...
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Care Navigator: Front Desk
2 weeks ago
Liverpool, United Kingdom NHS Full timeA healthcare facility in Liverpool is seeking a full-time member for their Reception/Care Navigation team. The position is for 30-32 hours per week, focusing on patient interaction and administration tasks. Ideal candidates will have good communication skills and experience working with the public. Training will be provided, making it suitable even for those...
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Receptionist/Care Navigator
2 weeks ago
Liverpool, United Kingdom NHS Full timeLance Lane Medical Centre is looking to recruit a part time Receptionist to join our friendly and established team.Hours will be upto 30 hours a week. We will consider one person or job share for upto these hours. This will be temporary position for 6 months but will be reviewed. Candidate/s must be flexible with their start and finishing times and days.We...
