Trade Sales

**Trade Sales & Customer Support Advisor**

**Job Summary**

Funky Chalk is a leading supplier of cue sports products, including snooker and English pool cues, cases, and accessories to retailers, clubs, and distributors worldwide. We’re seeking a proactive **Trade Sales & Customer Support Advisor** to strengthen our relationships with trade partners and help grow our B2B sales channel.

In this role, your primary focus will be supporting and developing trade accounts: processing orders, handling enquiries, and maintaining strong customer relationships. You’ll also play a part in generating new business opportunities, following up with lapsed clients, and providing first-class aftersales support.

Alongside trade sales duties, you’ll assist with customer service and e-commerce operations, ensuring seamless coordination across the business. This is an excellent opportunity for a commercially minded individual who enjoys working with trade customers while also contributing to wider business functions.

**Key Responsibilities**

**Trade Sales (Primary Focus)**
- Process trade orders accurately in Brightpearl, ensuring timely fulfilment.
- Support the Trade Account Executive with admin tasks such as checking payments, raising invoices, and confirming transfers.
- Proactively follow up with lapsed or inactive clients to re-establish relationships.
- Assist with outreach to prospective trade partners and distributors.
- Maintain clear records of trade customer activity and provide reporting on sales performance.
- Build and maintain strong relationships with trade customers, ensuring a professional and responsive service.

**Customer Service & Aftersales Support**
- Provide cover for retail customer enquiries when required.
- Assist with returns and exchanges, ensuring issues are resolved promptly.
- Handle courier claims for missing or damaged parcels.
- Monitor and respond to reviews (Trustpilot, Amazon, eBay) to protect brand reputation.

**E-commerce & Operations Support**
- Assist with listing and managing products on Shopify and other marketplaces.
- Support stock management tasks such as cycle counts, replenishment, and processing returns.
- Provide hands-on support during peak periods (e.g. order packing).
- Contribute to reporting on returns, damages, and customer/trade trends.

**Key Competencies**
- Strong sales communication skills (both written and verbal).
- Commercially minded with confidence in liaising directly with trade customers.
- Excellent organisation and ability to manage multiple accounts.
- Problem-solving skills and proactive approach to customer needs.
- Attention to detail and accuracy in order processing and reporting.
- Comfortable working independently while being part of a small, collaborative team.

**Working Hours**
- Full-time, 37.5 hours (8.30am - 4.30pm, Monday to Friday).
- Occasional overtime may be required, especially during seasonal peaks.
- 20 days annual leave plus Bank Holidays.

**Qualifications & Experience**

**Essential**
- Previous experience in B2B/trade sales support, account management, or sales administration.
- Strong communication and relationship-building skills.
- Confident using business software (Microsoft Office, CRM or ERP systems).
- Familiarity with e-commerce platforms (Amazon, eBay) and general customer service processes.

**Preferred**
- Experience with Brightpearl or similar stock/order management software.
- Experience in the cuesports, sports equipment, or leisure goods industry.
- Previous involvement in generating or supporting new B2B sales leads.

Pay: From £14.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Canteen
- Employee discount
- On-site parking
- Transport links

Application question(s):

- Do you have an interest in cue sports? what level ?

**Experience**:

- B2B/trade sales support /admin / account management : 2 years (required)
- using business software Microsoft Office, CRM or ERP systems: 2 years (required)

Work Location: In person