Dental Receptionist/administrator

Position Summary:
We are seeking a Dental Receptionist to join our dental practice. As a Dental Receptionist, you will be the first point of contact for our patients, providing exceptional customer service while efficiently managing administrative tasks. Your role will be crucial in ensuring a smooth and pleasant experience for our patients, as well as supporting the dental team with various administrative duties.

**Responsibilities**:
Patient Communication and Appointment Scheduling:
Greet patients warmly and ensure their comfort and satisfaction.

Answer incoming calls, schedule appointments, and manage the appointment calendar efficiently.

Verify patient information and insurance coverage, accurately inputting data into the practice management software.

Provide clear and concise information to patients regarding appointments, treatments, and any necessary preparations.

Follow up with patients for appointment reminders, confirmations, and rescheduling if required.

Administrative Support:
Maintain patient records, ensuring accuracy, confidentiality, and compliance with relevant regulations.

Process patient forms, insurance claims, and other necessary paperwork.

Manage patient accounts, including billing, payments, and insurance processing.

Coordinate with dental labs and suppliers to ensure timely delivery of dental prosthetics and supplies.

Assist with managing inventory of office supplies and ordering new supplies when needed.

Front Desk Operations:
Maintain a clean and organised reception area, ensuring a welcoming and professional environment.

Direct patients to the appropriate treatment rooms and provide any necessary instructions.

Collaborate with the dental team to ensure efficient patient flow and minimize wait times.

Address patient inquiries, concerns, and complaints in a courteous and timely manner.

Coordinate with other healthcare providers and specialists for patient referrals when required.

Team Collaboration:
Collaborate effectively with dentists, dental hygienists, and dental assistants to ensure seamless patient care.

Communicate and coordinate with other administrative staff to facilitate efficient office operations.

Participate in team meetings, contribute to discussions, and suggest process improvements.

Qualifications and Skills:
High school diploma or equivalent; additional education or certification in office administration is a plus.

Proven experience as a receptionist or in a similar customer service role; dental office experience is preferred.

Strong interpersonal and communication skills, with the ability to interact effectively and empathetically with patients from diverse backgrounds.

Excellent organizational skills and attention to detail, with the ability to multitask and prioritize responsibilities.

Knowledge of dental terminology, procedures, and insurance processes is an advantage.

Ability to maintain confidentiality of patient information and adhere to HIPAA regulations.

Professional demeanor, with a positive attitude and the ability to remain calm under pressure.

Join our dental practice as a Dental Receptionist and play a vital role in delivering exceptional patient care and ensuring efficient office operations. Your outstanding customer service skills, attention to detail, and ability to work collaboratively will contribute to a positive patient experience and the success of our dental team.

The practice is in a beautiful, detached building in an affluent village, 10 minutes’ walk from the train station with abundant free parking nearby.

Hourly pay rate is negotiable depending on experience

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£16.00 per hour

**Benefits**:
Employee discount

Free parking

Schedule:
Day shift

No weekends

Ability to commute/relocate:
Sutton, SM3 8AB: reliably commute or plan to relocate before starting work (required)

**Experience**:
Receptionist experience 1 year (preferred)

Work Location: In person

Application deadline: 28/09/2024

Expected start date: 07/10/2024

**Job Types**: Full-time, Permanent

Pay: £10.00-£14.00 per hour

Expected hours: 36 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Day shift
- No weekends

Work Location: In person

Application deadline: 28/09/2024
Reference ID: EastlRecep
Expected start date: 07/10/2024