Customer Relations Consultant
2 weeks ago
**About The Role**: **Customer Relations Consultant - Caerphilly** **Full time position, excellent benefits, competitive salary with achievable OTE of £32,522.** We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include: - Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service. - Ensuring first-time resolution for customer issues to meet and exceed their expectations. - Supporting the retention of business by delivering high-quality support to customers. This opportunity offers a fantastic opportunity to make a real impact on our customers' experiences and contribute to the success the phs Group. If you're passionate about providing outstanding customer service, and have extensive Customer Relations experience, we'd love to hear from you **Your role as a Customer Relations Consultant at phs Group**: - Identify customer requirements accurately, fulfil promises of "1st time resolution", and aim to support business growth and retention. - Proactively solve problems, deliver excellent service to customers and internal stakeholders, and support with cancellations. - Successfully negotiating, and navigating any challenges, with both our customers and across the phs Group. - Consistently achieving and exceeding targets. - Proactively offer enhanced customer experiences and increase revenue by selling additional products/services. - Compile information to improve overall customer experience through feedback to the business. **In return for your commitment and expertise at phs Group you’ll benefit from**: - A full-time position, working Monday to Friday. - Rewarding salary, great team and with OTE of £32,522. - Access to Virtual GP for you and your family - No weekend or evening working - Hybrid working after 6 months. - Free Parking on-site so no parking costs - Excellent careers opportunities - 23 days holiday plus bank holidays off - Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more - phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 62 years of business._ - At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._
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Customer Relations Consultant
1 week ago
Caerphilly, United Kingdom phs Group Full timeAbout The RoleCustomer Relations Consultant CaerphillyFull time position, excellent benefits, competitive salary with achievable OTE of £32,522.We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to...
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Customer Relations Consultant
1 week ago
Caerphilly, United Kingdom phs Group Full timeCustomer Relations Consultant – Caerphilly Full time position, excellent benefits, competitive salary with achievable OTE of £32,522. We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve...
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Customer Relations Consultant
2 weeks ago
Caerphilly, United Kingdom PHSGroup Full time**Customer Relations Consultant - Caerphilly** **Full time position, excellent benefits, competitive salary with achievable OTE of £32,522.** We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve...
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Customer Relations Consultant
2 weeks ago
Caerphilly, United Kingdom PHS Group Ltd. Full timeCustomer Relations Consultant – Caerphilly Full time position, excellent benefits, competitive salary with achievable OTE of £32,522. We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve...
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Customer Relations Consultant
6 days ago
Caerphilly, United Kingdom PHS Group Full time £26,000 - £39,523 per yearCustomer Relations Consultant – CaerphillyFull time position, excellent benefits, competitive salary with achievable OTE of £32,522.We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve...
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Customer Relations Consultant
2 weeks ago
Caerphilly, United Kingdom phs Group Full timeAbout The RoleCustomer Relations ConsultantCaerphilly Full time position, excellent benefits, competitive salary with achievable OTE of £32,522.We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to...
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Customer Relations Consultant
1 week ago
Caerphilly, United Kingdom PHS Group Limited Full timeAbout The Role **Skilled at Customer Retention and local to Caerphilly?** **Customer Relations Consultant** **Caerphilly** **Good salary with bonus structure andexcellent benefits** **Full time, permanent position** Do you have Customer Relations experience in an office or contact centre? Are you looking for a secure role with a successful company that is...
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Customer Relations Consultant
2 weeks ago
Caerphilly, United Kingdom PHS Group Full time**Skilled at Customer Retention and local to Caerphilly?** **Customer Relations Consultant** **Caerphilly** **Good salary with bonus structure and excellent benefits** **Full time, permanent position** Do you have Customer Relations experience in an office or contact centre? Are you looking for a secure role with a successful company that is local to...
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Customer Relations Consultant
6 days ago
Caerphilly, United Kingdom PHS Group Full time**About The Role**: *** **Skilled at Customer Retention and local to Caerphilly?** **Customer Relations Consultant** **Caerphilly - full time with excellent benefits** Do you have Customer Relations experience in an office or contact centre? Are you looking for a secure role with a market leading company that is local to you? Great at finding...
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Customer Relations Consultant
2 weeks ago
Caerphilly, United Kingdom PHS Group Limited Full timeAbout The Role **_Customer Relations Consultant_**: **_A day in the life of a Customer Relations Consultant at phs will involve;_**: - _Responding to a variety of cancellation requests ensuring full requirements are identified accurately and fulfilling our customer promise of "1st time resolution" whilst attempting to save the business._ - _Assist in the...
