Customer Relations Consultant
1 week ago
Customer Relations Consultant – Caerphilly Full time position, excellent benefits, competitive salary with achievable OTE of £32,522. We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include : Managing a portfolio of customer cases via various channels (telephone, email, letter) Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service. Ensuring first-time resolution for customer issues to meet and exceed their expectations. Supporting the retention of business by delivering high-quality support to customers. This opportunity offers a fantastic opportunity to make a real impact on our customers' experiences and contribute to the success the phs Group. If you're passionate about providing outstanding customer service, and have extensive Customer Relations experience, we'd love to hear from you Your role as a Customer Relations Consultant at phs Group : Identify customer requirements accurately, fulfil promises of "1st time resolution", and aim to support business growth and retention. Proactively solve problems, deliver excellent service to customers and internal stakeholders, and support with cancellations. Successfully negotiating, and navigating any challenges, with both our customers and across the phs Group. Consistently achieving and exceeding targets. Proactively offer enhanced customer experiences and increase revenue by selling additional products / services. Compile information to improve overall customer experience through feedback to the business. Benefits A full-time position, working Monday to Friday. Rewarding salary, great team and with OTE of £32,522. Access to Virtual GP for you and your family No weekend or evening working Hybrid working after 6 months. Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com Free Parking on-site so no parking costs Excellent careers opportunities 23 days holiday plus bank holidays off Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more… Apply today, with your CV, and please feel free to review our website for further information. #J-18808-Ljbffr
-
Customer Relations Consultant
1 week ago
Caerphilly, United Kingdom phs Group Full timeAbout The RoleCustomer Relations Consultant CaerphillyFull time position, excellent benefits, competitive salary with achievable OTE of £32,522.We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to...
-
Customer Relations Consultant
2 weeks ago
Caerphilly, United Kingdom PHS Group Ltd. Full timeCustomer Relations Consultant – Caerphilly Full time position, excellent benefits, competitive salary with achievable OTE of £32,522. We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve...
-
Customer Relations Consultant
7 days ago
Caerphilly, United Kingdom PHS Group Full time £26,000 - £39,523 per yearCustomer Relations Consultant – CaerphillyFull time position, excellent benefits, competitive salary with achievable OTE of £32,522.We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve...
-
Customer Relations Consultant
2 weeks ago
Caerphilly, United Kingdom phs Group Full timeAbout The RoleCustomer Relations ConsultantCaerphilly Full time position, excellent benefits, competitive salary with achievable OTE of £32,522.We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to...
-
Customer Relations Consultant
2 weeks ago
Caerphilly, United Kingdom PHS Group Limited Full timeAbout The Role **Skilled at Customer Retention and local to Caerphilly?** **Customer Relations Consultant** **Caerphilly** **Good salary with bonus structure andexcellent benefits** **Full time, permanent position** Do you have Customer Relations experience in an office or contact centre? Are you looking for a secure role with a successful company that is...
-
Customer Relations Consultant
7 days ago
Caerphilly, United Kingdom PHS Group Full time**About The Role**: *** **Skilled at Customer Retention and local to Caerphilly?** **Customer Relations Consultant** **Caerphilly - full time with excellent benefits** Do you have Customer Relations experience in an office or contact centre? Are you looking for a secure role with a market leading company that is local to you? Great at finding...
-
Customer Relations Consultant
2 weeks ago
Caerphilly, United Kingdom PHS Group Limited Full timeAbout The Role **A day in the life of a Customer Retention Consultant at phs will involve;**: - Responding to a variety of cancellation requests ensuring full requirements are identified accurately and fulfilling our customer promise of "1st time resolution" whilst attempting to save the business. - Assist in the reduction of customer churn by being...
-
Caerphilly, United Kingdom PHS Group Ltd. Full timeA leading hygiene service provider in the UK is looking for a Customer Relations Consultant in Caerphilly. This full-time role includes managing customer cases and resolving issues efficiently. The ideal candidate will have strong experience in customer relations, excellent communication skills, and a proactive approach to problem-solving. The position...
-
Hybrid Customer Relations Specialist
1 week ago
Caerphilly, United Kingdom phs Group Full timeA prominent service provider in Caerphilly seeks a passionate Customer Relations Consultant to join their Head Office team. This full-time position is vital for enhancing customer experiences and business growth. Candidates should have substantial customer relations experience and be adept at resolving issues on first contact. The role includes managing...
-
Customer Consultant Caerphilly
2 weeks ago
Caerphilly, United Kingdom Principality Full timeCustomer Consultant - CaerphillyBELONG. Theres no place like Principality.Our home is your home. So when you decide to join the team well go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you when it comes to belonging there really is no place like Principality. We keep it...
