Apprentice Customer Service Advisor

We are looking for a motivated and customer focused person to join our team as an **Apprentice Customer Service Advisor. This role will have the advantage of completing an apprenticeship in level 2 customer service supported by Milton Keynes college to help you build your career and experience.**
**What’s great about the role?**
We are a very close knit, fun and supportive team and will always pull together to ensure the best for our clients and our goal is providing exceptional customer service.
If you enjoy or think you would enjoy working in a customer focused role, and have excellent communication skills and are passionate about achieving positive outcomes and building rewarding relationships we would love to hear from you

**What will you be doing?**
- Taking a proactive approach in developing own skills and knowledge of all Personal Group plans, policies and claims handling procedures. To include various terms, provisions, limitations and exceptions of all our product
- Taking a proactive approach in developing their skills and knowledge of Hapi - our benefits app and the various aspects of the employee benefit programmes
- Competently and pro-actively handle all customer enquiries including; claims, policy amendments, cancellation requests, premium related queries and all other product related enquiries within agreed parameters.
- Competently and pro-actively handle all customer enquiries in relation to Hapi and any other employee benefit programmes including registrations, discount vouchers, e-vouchers, cashbacks and all other queries within agreed guidelines.

**Salary**
As this is an apprenticeship role we will be recognising and rewarding achievement and learning during your time with us. You'll have a starting salary of £17,000 with £1,500 increments at month 6 and 12 if you are on target/exceeding with learning objectives and in line with role expectations.

**We offer great benefits**:

- Hybrid working between home and office (3 days in office 2 working from home)
- 25 days annual leave with option to purchase additional holiday days
- Private medical insurance
- Employer contributory pension
- Onsite gym
- Free travel insurance for you and your family
- Life assurance - 4 x salary
- Practical Health Plan
- £100 for the charity of your choice
- Salary sacrifice options include big technology purchase discounts, retail discounts platform, car lease schemes, share ownership plan and more

**Entry Requirements**
Minimum Grade 5/4(C) GCSE English & Maths

**Skills Required**:

- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical

**Training to be provided**
- 6 weeks induction covering product knowledge, FCA regulations business knowledge, customer service approach, tools & technology with shadowing support.
- Apprenticeship training with Milton Keynes College - Level 2 customer service
- Ongoing training, support and development with the employer

**Future Prospects**
Opportunity for a permanent role in Customer Relations Team - starting salary £21,300, Alternatives which may also be possible to move into more specialist roles are Customer Loyalty Team to look at retention or specialise in claims with our Claims Team.

**Who are Personal Group?**
- The Personal Group family is made up of Personal Group, Let's Connect and Innecto Reward Consulting.*

**Personal Group’s range of products help protect, connect, and engage the UK workforce with communication tools, employee benefits, and health insurance plans. Innecto and Let’s Connect offer specialist pay and reward consultancy and market-leading employee benefits. Together we provide a full-service solution to help our clients stand out as an employer of choice.**
**Our mission is to protect the unprotected and connect the unconnected. We want to make work happy, for everyone.**
**Why? Because when people are happy, they're more productive. And when people feel like they make a difference, they do.**
**Today we're making work happy for more people than ever before and we are looking for great people to help create a brighter future for the UK workforce.**
- Location: John Ormond House,MK9 3XJ,Milton Keynes, Milton Keynes MK9*

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Location: John Ormond House,MK9 3XJ,Milton Keynes, Milton Keynes MK9

**Job Types**: Full-time, Apprenticeship

**Salary**: £17,500.00 per year