Customer Solutions Executive

16 hours ago

Coventry, United Kingdom JLR Full time

REQ ID: 126416
JOB TITLE: Customer Solutions Executive
SALARY: £30,585
POSTING START DATE: 21/10/2024
POSTING END DATE: 04/11/2024
LOCATION: Coventry

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands - Range Rover, Defender, Discovery, and Jaguar - and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

**WHAT TO EXPECT**

**Key Accountabilities and Responsibilities**
- Identify and manage any complaints on the initial contact
- Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and/or the retailer
- Maintain effective relationships across the whole JLR business and retail network driving client experience
- Provide creative client and retailer solutions where the client is at the heart of all decision making
- Working across all Jaguar Land Rover functions, UK national sales centre, retail network and third parties to drive client experience

**WHAT YOU'LL NEED**
- Experience in delivery of exceptional client experiences
- An individual with a technologically savvy and client first mindset
- Strong decision making and problem solving skills, and able to deliver results under pressure
- An effective and highly motivated team player, actively leads, develops and supports team members
- Excellent time management skills

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role - but you're interested in where it could take you - we still encourage you to apply. We believe in people's ability to grow and develop within their role - it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.

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